Customer Support Representative (English) in UVOTEAM

If you are interested in the vacancy, pleasefill out this form. This is the first and mandatory stage of getting to know us.

We are looking for a Customer Support Representative with knowledge of the English language to join the Uvoteam team! We welcome applicants from any part of Ukraine, as well as Ukrainians living abroad.

Uvoteam is a product IT company. In addition to supporting core EdTech products, we also test and bring new projects to market. Our services help English-speaking students from all over the world.

What you will do:

• Communicate with English-speaking customers via chat, phone, via CRM;
• Check orders in our admin system;
• Process requests;
• Perform additional customer support tasks that may arise during work.

Schedule:

We work in shifts, on average 4-5 shifts per week. We have three types of shifts:

• Morning: 06:00-15:00
• Daytime: 15:00-22:00
• Night: 22:00-06:00

It is important to be able to work all types of shifts.

Our expectations:

• English at level B2 and above (both oral and written); 
• Ukrainian level B2 and above;
• Ability to quickly switch between tasks;
• Professional communication skills;
• Punctuality and responsibility;
• Access to stable Internet;
  
• Ability to work all kinds of changes.
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• Flexible variable schedule;
• Work from anywhere format: you can work remotely from any corner of Ukraine, from abroad, or in a comfortable co-working space in Kyiv;
• Paid sick leave and holidays;
• Compensation for three sessions with a psychologist - because self-care is important;
• A team open to discussions, initiatives and feedback;
• Educational initiatives - workshops, training programs;
• Online fan meetings with the team.

Selection stages:

1. Filling out the form (this is anmandatory first step);
2. Screening in Telegram with a recruiter;
3. Online interview in Google Meet.

We are waiting for your feedback!