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Fix appeals and results in CRM / internal tables Propose and implement ideas that directly affect income: Processing refunds to customers in accordance with the company's internal regulations Checking the grounds for refunds Entering data into the return accounting table: Control of the correctness and timeliness of returns Reporting
What is important to us English language B2+ (written and spoken) - must have Experience in customer support / e-commerce / service roles - will be an advantage Communication + initiative + creativity Ability to quickly learn and work in adynamic environment Responsibility for the result, not the process Stable Internet and readiness forremote jobs
Customer support representative in Dripheat
Posted more than 30 days ago
2 views
Dripheat
Without experience
Full-time work
Dripheat is a multi-brand e-commerce project operating in the US market that specializes in the sale and resale of premium and streetwear clothing and accessories. We are building not just a store, but abrand with the characterwhere the service is part of the product. We are currently looking for a performer who combines classic customer support with creative thinking and business approach. deliveries, returns, statusesFix appeals and results in CRM / internal tablesPropose and implement ideas
Dripheat is a multi-brand e-commerce project operating in the US market that specializes in the sale and resale of premium and streetwear clothing and accessories. We are building not just a store, but abrand with the characterwhere the service is part of the product. We are currently looking for a performer who combines classic customer support with creative thinking and business approach.
deliveries, returns, statuses
- promotions
- coupon mailings
- work with the customer base
- reactivation of repeat customers of purchases
- order number
- reason for return
- reimbursement amount
- date of actual return
What is important to us
What we offer
- Competitive payment
- Bonus system: percentage of profits for own initiatives, promotional campaigns, coupon mailings, projects using the client base
- Working with top fashion brands
- Practical interaction with international and Chinese by suppliers
- Schedule: 15:00-23:00, Monday-Friday (remote)
- Ambitious, driven team without micromanagement
- Real opportunities forprofessional growth and influenceUniversity of Business
Without experience
Full-time work