Customer support manager (Support Manager) - EVIQO in EVIQO

1. Customer Support Manager 

 Remote | Full time | Time zone:Pacific Time (USA)
EVIQO Technologies | Markets of North America and Europe

2. About EVIQO

AtEVIQO Technologies we don't just create chargers for electric cars - we shape the future of smart and of sustainable energy.
Having strong positions in the marketsof North America and Europe text-decoration">ChargePoint text-decoration: none"> Our goal is to make e-mobility available. 700; font-style: normal; text-decoration: none">вигідною та зручною для кожного.

3. Our mission

Our mission is to make home charging of electric vehicles simple, safe, reliable and affordable so you can focus on what really matters,while your car is charging.
 We strive to make sustainable energy not just the future, but a daily reality - convenient, understandable and profitable for everyone.

4. Responsibilities

Your main tasks will include (but not limited to):

• Working with customers via email, phone, social networks, forums
  
  

• Providing technical support to users of EVIQO chargers
  
  

• Conducting basic analysis of customer requests and providing feedback to the technical team
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• Participation in improving the visual and text content of the product, taking into account the customer experience
  
  

• Reporting, update of knowledge base and answer templates
  
  
  

• Helping to improve the product through communication with customersknitting
  
  

5. Who we are looking for

Fluency in English (B2+ and above) is a must
 Kindness, attentiveness and willingness to help
Ability to quickly navigate technical information
Responsibility, punctuality, organization
Willingness to work in the American time zoneExperience in support is preferred - we are ready to teach those who have good English and a desire to develop

Impact - your work directly shapes the customer experience
Development - the opportunity to grow within the support team
Competitive salary + performance bonuses
Budget for education and English 20 paid sick days; font-style: text-decoration: none"> wellness supportstyle: normal; text-decoration: none">  Remote culture - flexibility, freedom, trust

7. Work schedule

Schedule: shift - 2 shifts (morning and evening)
Hours: according toPacific Time (UTC-8)
Days: Tuesday-Saturday (Sunday and Monday are holidays)

8. Ready to join the transformation of electric mobility?

If you are interested in working with clients, solving problems and developing together with a global product, we are waiting for you.
??Join EVIQO — and charge the future with us!

9. How to apply To submit a resume or clarifications, write to: hr@eviqo.io