Customer Support Manager in NovaAssist

Salary: UAH 60,000 - 100,000 + performance bonuses

NovaAssist is an international company specializing in providing quality solutions, modern technical services and continuous improvement of processes.

In connection with the expansion, we are looking for a customer support manager with knowledge of English who will join our team.

We offer clearly structured work, well-established processes and opportunities for professional and financial development.

Candidate requirements:

• knowledge of the English language at the level B1-B2 and above

• good communication skills and customer orientation

• responsibility and attention to detail

• desire to develop and build a career within the company

• experience in customer support or sales would be a plus, but not required (we provide paid training and onboarding)

Main responsibilities:

• processing incoming inquiries from clients

• providing advice and assistance to clients

• entering customer data into internal systems

• interacting with other departments to resolve requests

• reporting in the CRM system

• ensuring a high level of service and communication

We offer:

• work in an international environment

• modern office in Kyiv with backup power and Starlink

• internal training and development opportunities

• stable work schedule: Monday-Friday

2 shifts available:

• 15:00 – 23:00 (taxi is paid by the company)

• 20:00 – 05:00

• competitive pay system: rate + performance bonuses

• clear onboarding process

• corporate events and networking opportunities

• drinks and refreshments in the office, as well as corporate lunches every Friday

We are interested in long-term cooperation and building a strong team.

If you want to develop in a stable and ambitious company, we will be glad to receive your feedback.

Contact for communication: @maria_novaassist (telegram).