Customer Support (English) in EvoPlay

Evoplay is a Ukrainian IT product company operating in international markets. We are a fast-growing company dedicated to creating high-quality products, solutions and services in the field of information technology. 700">languagesfor our product.

If you like to help people, communicate with clients and develop in an international environment - we will be glad to meet you!

Requirements

• English at B2-C1 level (oral and written)
• Communication and customer orientation
• Ability to work with stressful situations
• Experience in support is a plus, but not required
• Willingness to work with a gambling product

Work schedule

• Remote work
• Shift schedule (day / evening / night shifts)
• The schedule is formed in advance

What do we offer?

• Income above the market with the possibility of growth according to the professional level
• Constant practice and improvement of a foreign language (communication with natives)
• 16 paid vacation days + additional birthday day off
• 22 paid sick days
• Medical insurance (after 6 months of work)
• Education and development: lectures, trainings, courses, guest speakers, e-library
• Volunteer activities (donation, helping animals, charity initiatives)
• Working in a strong team where you will gain new knowledge and skills
• Constant support from supervisor, team leader and HR
• Referral program

Want to join us? Then I get to know our values and tasks better:

We have values that permeate our processes and work:

• Client— our main value! We are Customer Care, not just Support, we constantly strive not only to fulfill the user's request, but also to make him happy
• Development helps us and our users. We develop our personal qualities, improve our skills, appreciate new experiences
• Team - what can improve the mood in the morning like a good joke from a colleague? The team is people from whom you will always receive support
• Nothing speaks of our Reputation better than positive reviews. We gladly collect them and brag to our competitors) Join!

Your daily tasks will be:

• communication with clients through chats, emails and less frequent calls;
• resolving simple technical issues, such as restoring access to an account if a customer has forgotten their password;
• assistance with verification or registration;
• resolving payment issues and the like requests;
• forwarding of requests for solving technical and financial difficulties of clients to other departments of the company, receiving feedback for further informing the client

We are waiting for your resume! See you soon!