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Customer Support Division/Customer Support Specialist (French, English) in VEN Commerce Ltd.

Posted more than 30 days ago

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VEN Commerce Ltd.

VEN Commerce Ltd.

0
0 reviews
Without experience
Kyiv
Full-time work
Ven Commerce Ltd-an international company with offices in the US, Israel and Ukraine. We provide comprehensive solutions for e -commerce business. Our main goal is to allow consumer brands and retailers to maximize the potential of their online channels. > Our clients are successful retailers that work in the US, Canada, Europe and other countries. /> in connection with the extension we are looking for in our team of employee of customer support department with knowledge of French and English

Ven Commerce Ltd-an international company with offices in the US, Israel and Ukraine. We provide comprehensive solutions for e -commerce business. Our main goal is to allow consumer brands and retailers to maximize the potential of their online channels. > Our clients are successful retailers that work in the US, Canada, Europe and other countries. /> in connection with the extension we are looking for in our team of employee of customer support department with knowledge of French and English the language that will implement, develop and maintain high standards for the quality of our customer service. 

responsibilities:

Requests to the relevant departments for improving the technical and financial issues of clients, eliminating the bugs on the site

  • To be the main link between customers and the corresponding departments

  • Translation of Products on Front Tenda

    • Work Terms:

    • Remote Work

    • Without Night Changes

    • Floating Work schedule, shifting

      5 working days a week

    • floating weekends-2 days a week


    Requirements

    Fluent Knowledge of English and French (C1)-Required (oral and written communication)

  • Support for Positive, Empathic and Professional Attitudes to Clients

  • Analytical Abilities and Skills of Problems, Attention to Details

  • The ability to process large amounts of data

  • Experience in a similar position from one year

  • The experience of using Zendesk, Jira and Magento will be a plus

    • We offer:

    • Competitive Wage in the Market

    • Friendly Team, Timlid Support, Growth Opportunity

    • Health Insurance after the probationary term

    • Working Equipment (Laptop, if you're in Ukraine)

    • External Seminars and Training for Professional Development

    • Corporate Psychological Assistance Program

    Want to work in a modern environment where your knowledge and communication skills are appreciated? Join our team! Send a resume with the expected salary and English level. We will be glad to meet:)

    Job Description:

    We Are Looking for A Customer Support Specialist to Join Our Dynamic Team and Provide High-Quality Support to Our Clients. Youries Counter, Ensuring a High Level of Customer Satisfaction. FONT-STYLE: Normal; Text-Decoration: None "> Responsibilites:

    -Interacting with Customers Via Email, Chat, Phone, or Other Available Communication Channels

    -Responding to Customer Inquiries Regarding Our Products

    -Reselving Customer Issues and Assisting in Resolving Their Queries

    -Offering Technical and Financial Support for Our Products

    - Escalating Queries to Relevant Departments for Technical or Financial Difficulties, and Obtaining FeedBack for Further Communication - Reporting identified problems or errors on supported websites

    Working Schedule:

    - Floating, rotational work schedule

    - 5 working days per week

    - 2 floating days off per week

    - Shifts from 10:00 AM to 7:00 PM and from 3:00 PM to 12:00 AM

    Requirements:

    - Proficiency in French and English at level C1 (both written and spoken)

    - Minimum 1 year of experience in a similar position

    - Excellent communication skills and the ability to interact effectively with customers

    - Quick learning and problem-solving abilities

    - Resilience and the ability to work in a high-pressure environment

    - Knowledge of the company's products and services (training will be provided)

    Skills:

    - Attention to detail and meticulousness in work

    - Communication, patience, and a high level of self-organization

    - Willingness to assist customers

    - Experience with Zendesk, JIRA, and Magento will be a plus

    - Ability to handle large volumes of information

    - Willingness to learn

    - Knowledge of Zendesk and Magento is a plus

    We offer:

    • Competitive salary

    • Health insurance after the probation period

    • Work equipment (laptop if you are in Ukraine)

    • English speaking club

    • Quality training, onboarding into the team, and team lead support

    • External seminars and training for professional development

    • Team-building events in Ukraine

    • Corporate psychological program 

    Do you wanna work in a modern environment where your knowledge and communication skills are valued? Join our team! Please send your resume with the expected salary and your level of English. Will be glad to hear from you :)



    Without experience
    Kyiv
    Full-time work
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