Customer Support Agent (legal issues) in Howly

SKELAR is a venture builder that builds international food IT companies according to the rules of the venture investment world. Together with co-founders, we assemble strong teams to launch product IT businesses and win in global markets.

Howly is a Ukrainian startup in the ecosystem of multi-product company and venture builder SKELAR. We aim to revolutionize the field of online consulting and are actively working on a platform that will make this possible. legal questions to our users in the online chat and help them solve their problems.

Responsibilities:
—Respond to customer inquiries regarding legal issues via online chat;
—Advise and resolve customer inquiries by providing expert responses;
—Research regulations, laws and legal articles to assist in providing general legal information and creating a Frequently Asked Questions (FAQ) section.
—Accept about 3 chats per shift (simultaneous);
—Follow all necessary guidelines to ensure quality service;
—Work at Zendesk and Zendesk Chat. Knowledge of this software will be a plus;
—Monitor new requests with the same priorities during a shift.

Requirements:
—Diploma in Ukrainian law or international law (students with 4+ years of university are also considered);
—At least 6 months of work experience in a Ukrainian law firm (will be a plus);
— Excellent knowledge of legal English (B2+) written and professional;
- Willingness to work from home, having the necessary support for this.

What we offer:
- Remote work format. You can work from anywhere in Ukraine or the world;
- 20 vacation days per year;
— Unlimited days of sick leave with a certificate from a doctor;
— Medical insurance, a corporate doctor and a psychologist;
— Schedule 3/3 (morning, evening, night shifts, 3 days off):
< strong style="font-style: inherit; font-weight: 700">Morning: 07:00 - 17:00.< br/>Evening: 16:00 - 01:00.
Night: 23:00 - 07:00.
— Career opportunities to develop your professional skills;

And of course you will have a great opportunity to join our professional team together with the community founders who have successfully launched multiple businesses and are willing to sharewith my practical experience.

In addition to businesses, we are developing the SKELAR foundation from the employees of our venture builder to support the Armed Forces. Within the framework of the initiative, we create and finance large projects that help bring our victory closer!