Customer Support Agent (German Desk) in Everhelp

Genesis — an international IT company that provides a full range of services. More than 1,500 people in five countries create products for more than 200 million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a project in the Genesis ecosystem. We are a team of professionals developing an outsourced support service for many clients around the world at an increasing pace: the project was created in 2021, but in the last year we have grown by 82%. Currently, our employees are safe, we have kept all jobs, in addition, we continue to strengthen our team and keep the Retention Rate at a level of at least 90%.

Our position:

• We are against war and unjustified aggression,
• We evacuated company employees and their relatives from war zones, helped them find housing and provided financial support,
• We have provided the entire team with mobile stations and batteries,
• We continue to work steadily for the future of Ukraine.

As we continue to expand, we are looking for a responsible Customer Support Representative that will implement, develop and maintain high standards of service quality for our customers.

Our customer is a German B2B online marketplace for professional equipment for maintenance, repair and operation, which is rapidly is growing Founded in 2014, the company offers 500,000+ products over 150+ brands.

You will:

• Communicate with users, work with reviews and complaints with the help of letters,
• Advise the company's customers about the products, their operation and functionality through social networks,
• Provide empathetic and responsive service to meet the needs of our users,
• Treat every request with equal dedication.  

About you:

• You speak German at the Advanced/Fluent level, you have competent written and spoken language
• You have experience in support from 6 months,
• You have excellent communication skills: you know how to politely, professionally and timely resolve customer complaints,
• You are able to work independently and as part of different teams,< /li>
• Attentive, persistent and solution-oriented,
• You have a strong work ethic and can quickly adapt to changes in a dynamic business environment. 

It will be cool if you also have :

• Experience with basic CRM systems,
• Confidence, enthusiasm and ability to manage workload,
• Desire todevelop their knowledge and skills. 

A job at EverHelp is:

• An opportunity to join a Ukrainian company and help the economy of our country, li>20+ days of vacation and sick leave without limits,
• The ability to work completely remotely,
• A professional team of specialists ready to share their expertise, internal communities and team activities that promote continuous learning and development both in the team and at the individual level,
• Opportunity of career growth to a leadership role: 32% of our employees moved to new positions within their first year of working with the company, 86% of our Team Leads are our yesterday agents.

Don't delay! Send your CV and join Everhelp.