Customer Support Agent (GDS/Ticketing Experience Required) in DRCT

DRCT is a product IT company in the field of civil aviation. Our product helps airline managers sell tickets more efficiently. A food company's job is to solve problems. Support is part of the product team. With your work, you will be able to change the product!

If you are interested in developing in the aviation field and influencing the quality of service, join us! 
 

We will work if you:

• Experience in the aviation industry - at least 1 year.
• In-depth knowledge of GDS - expert level at least in one system, the basic level in the rest.
• You know how to work both in a team and to make decisions independently.
• You always focus on the client and strive to provide the highest level of service.
  

Will plus:

• Knowledge of direct sales channels (LOT Altea, BA Portal, SkyUp Booking Tool, TK Connect, SkySpeed, FlyDubai Booking Tool), as well as understanding of SPRK and its functionality.
  

Waiting for you:

• Probation period of 2-3 months with clear tasks and KPIs.
• Successfully passed? Welcome to the team! 
  

What will you do after the trial period:

• Processing reservations and tickets - creation, changes, returns, additional services.
• Working with NDC and GDS - processing requests in Galileo, Amadeus, SkySpeed, etc.
• Communication with airlines - resolving issues via phone, email, websites.
• Application of airline rules - cancellations, changes, baggage conditions.
• Interaction with other departments - technical support, finance, product team.
• Working with the product - solving technical problems, updates.
• Training and development - continuous improvement of knowledge and skills.
  

We offer:

• Work format at your choice - remotely from anywhere in the world or in a comfortable office in Kyiv.
• Taxi coverage to the office if you want to work not in a remote format.
• Stable and competitive salary with regular review at least once per year.
• Official registration as a sole proprietorship in a European company, with full tax coverage and accounting support.
• Variable schedule — 2/1, changeand 8:00 a.m. to 4:00 p.m. and 4:00 p.m. to 12:00 a.m.
• Work and rest balance — 24 days of paid vacation, public holidays and 7 sick days.
• Everything you need to work — we provide Apple technology after passing the probationary period.
• Paid overtime.
• The company covers the costs of sessions with a psychologist to support your emotional health.
• Friendly atmosphere - corporate parties, team building, professional development in a young and cohesive team.
   

We are waiting for you in the team!