Customer Success Specialist / Customer Advisor @ ICEA in ICEA

ICEA is a Polish digital agency with a global reach, whose goal is to provide comprehensive digital marketing solutions tailored to client needs and strengthening the brand's position in every sector. We implement comprehensive e-commerce projects that go beyond performance marketing. We are one of the few companies that automates SEO work using new technologies - we are turning, among other things, to AI.

We are looking for a person to join our company as: Customer Success Specialist

This is what we can offer you:

• flexible working hours,
• possibility of hybrid work,
• attractive remuneration,
• form of cooperation B2B or UZ,
• B2B - PLN 6,000.00 - PLN 10,000 negotiable, + bonus and commission,
• training and development projects,
• healthy body (Multisport and LuxMed), for employees and family members,
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• group insurance for employees and family members,
• subsidy for glasses,
• time off on your birthday,
• occasional gifts,
• a gift for the birth of a child,
• a referral system,
• integration trips,
• a chill zone (PS4, billiards, darts),
• dog friendly office,
• and many other benefits!

About you:

• you feel that high personal culture is a feature that distinguishes you,
• you are willing to communicate and interact, building long-term relationships with clients,
• you have a lot of interest in online marketing and you want to develop in this direction,
• you pay attention to customer complaints and efficiently find the best solutions,
• you like to share knowledge and encourage new solutions.

We want the customer, after each contact with our Customer Success, to feel that his/her advisor supports the development opportunities of his/her online business.

• you know the Google tools environment (Google Sheets, Google Docs, Google Slides),
• you have basic knowledge or have had experience with the following tools: Google Analytics, Google Search Console, Senuto, Semstorm, Majestic SEO, Ahrefs, Keywordtool (if not, we will be happy to introduce you to them),

welcome:

• knowledge of English at B2 level
• experience in customer service,
• knowledge of the Digital Marketing industry (mainly SEO)

ICEA is a Polish digital agency with a global reach, whose goal is to provide comprehensive digital marketing solutions tailored to client needs and strengthening the brand's position in every sector. We implement comprehensive e-commerce projects that go beyond performance marketing. We are one of the few companies that automates SEO work using new technologies - we are turning, among other things, to AI.

We are looking for a person to join our company as: Customer Success Specialist

This is what we can offer you:

• flexible working hours,
• possibility of hybrid work,
• attractive salary,
• form of cooperation B2B or UZ,
• B2B - PLN 6,000.00 - PLN 10,000 negotiable, + bonus and commission,
• training and development projects,
• healthy body (Multisport and LuxMed), for employees and family members,
• group insurance for employees and family members,
• subsidy for glasses, < /li>
• off on your birthday,
• occasional gifts,
• gift for the birth of a child,
• referral system,
• integration trips,
• chill zone (PS4, billiards, darts),
• dog-friendly office,
• and many other benefits!

About you:

• you feel that high personal culture is a feature that distinguishes you,
• you are willing to communicate and engage in interactions, building long-term relationships with customers,
• you have a lot of interest in online marketing and want to develop in this direction,
• you pay attention to customer complaints and efficiently find the best solutions, < /li>
• you like to share knowledge and encourage new solutions.

We want the customer, after each contact with our Customer Success, to feel that his/her advisor supports the development opportunities of his/her online business.

[practical support for the client from the moment the cooperation in the field of positioning begins, taking into account his expectations and needs, but also in the form of own initiatives, maintaining contact and building relationships with clients through precise, answering questions, providing information regarding current implementation, services and tips to achieve even better results, analyzing results and proposing tailored solutions and extending cooperation, influencing customer satisfaction by meeting deadlines and arrangements, sharing expert knowledge, evoking your attitude smile on customers' faces.]
Requirements: Google Sheets, Google Analytics, Google Search Console, Senuto
Additionally: Sport Subscription, Private healthcare, Modern technologies, Integration events, Flexible working hours.