Customer success manager in Cart2Cart

About us: Cart2Cart is a leading automated data transfer service between e-commerce platforms. We help businesses easily migrate from one CMS to another, minimizing time and effort. We are currently looking for a Customer Success Manager to be a key partner to our customers, helping them achieve results and get the most value from Cart2Cart.

 What you will do:

• Accompany customers throughout the entire cycle of interaction with the product
• Communicate with customers via email, chats, calls and video meetings (the main language of communication is English)
• Advise on Cart2Cart functionality and service capabilities
• Early identify customer needs and offer optimal solutions
• Cooperate with technical engineers to resolve requests and prepare offers
• Build long-term relationships with customers and help them achieve success
• Work with the CRM system and other tools (HubSpot) to organize processes

 We expect from you:

• English level from Upper-Intermediate (oral and written)
• Experience in Customer Support / Sales / Account Management from 1 year (preferably in SaaS or e-commerce)
• Excellent communication skills, result and customer orientation
• Ability to work effectively with a large flow communications
• Knowledge of CRM systems and customer service tools
• Basic understanding of e-commerce and SaaS products

 Will be a plus:

• Technical English
• Work experience with e-commerce platforms (Shopify, Magento, WooCommerce, etc.)
• Analytical thinking and data skills
• Experience in building a customer journey and customer retention processes

 We offer:

• Opportunity work with advanced AI tools in real cases
• Flexible schedule and the possibility of remote work
• Space for training, experimentation and professional growth
• Friendly team and a minimum of bureaucracy

 Do you want to become the voice and face of Cart2Cart for our customers? Send your resume or a brief description of your skills and we'll get in touch with you!