Customer service manager in UKRSIBBANK BNP Paribas Group

ABOUT US

UKRSIBBANK BNP Paribas Group is one of the largest universal banks of Ukraine. We combine experience and creativity in our team, creating an open and inclusive environment for the development of each employee.  

Our values ​​are dedication, innovation and openness, which help us achieve success in banking and make a positive impact on society.

We thank our defenders who faithfully defend the freedom and independence of Ukraine, and we create a favorable environment for working in the bank. 

Since 2020, UKRSIBBANK BNP Paribas Group has been certified as the best employer in Ukraine and Europe — Top Employer. This is the only bank in Ukraine that has the international certification of the Top Employers Institute

We are building a new product - an online service service,and we have super ambitious goals: to become the best in the field of remote service and to be able to support our users from any corner of the planet. We want our customers to be able to solve almost all their financial issues in a smartphone, without wasting time on the road. 

 We are looking for energetic and forward-looking online account managers who will walk this path with us. 

 Goals and challenges in this role is to build a reliable and long-term relationship between the client and the manager so that our clients are ambassadors of UKRSIBBANK. It's about understanding your client, his habits and preferences and working to meet his needs. 

 We will have an ideal match if you have a higher education in the relevant field of study (degree: master, specialist, bachelor) and 1+ year of work experience in the financial and banking field. Also, experience in the position of account manager, sales manager will be an advantage. 

During the adaptation period, you will be qualitatively accompanied by Buddy - a mentor who will tell you all the features of this position. You will have the opportunity to develop and grow within the division and the bank as a whole. 

Development of your talents for the sake of a career:

• training opportunities: Leader School, Design Service, Business Analytics, Data, Digital, Agile and I-Players talent development program and a wide range of micro-trainings (SQL, BI, EQ, etc.).
• the opportunity to participate in the program of internal and international mobility to BNP Paribas Group
• support for employees to constantly learn and develop professionally. Every year, our employees make indiesa visual development plan together with a manager or mentor and confidently move towards the goal

 The best place to work:

• the "War&Life balance: how to bring life back to life" program - these are practical workshops with specialists to support the emotional state
• within the "New Ways of Working" program, a digest with advice from experts on maintaining physical and mental health
• diversity, inclusiveness
• involvement in projects of sustainable development and corporate social responsibility

Do you want to know more? Additional information may be provided at the next stages of the vacancy review.  

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