Customer Experience Manager in DNIPRO-M, OOO

Hello, our future colleague!

Interesting facts about us:

• We are from Ukraine and are already represented on the European market, namely in: Poland, the Czech Republic, Slovakia and Spain
• Network of branded salons 600+
• Network of service centers 140+
• #1 among the tool's monobrand networks

What will make you happy, besides a cool team and an interesting job?

Professional growth to the maximum. Our own Academy of Corporate Education will help skills;
• Buy a tool with cashback. 30% returns on the purchase of Dnipro-M products;
• Travel profitably. Discounts on fuel and products within the program gas station network loyalty;
• Update your equipment at a good price. You get special discounts on electronics through our partner program;
• Take care of your health. We have discounts on medical laboratory services;
• Special conditions for subscriptions to fitness clubs to maintain health and energy to the maximum;
• Working schedule: Mon-Fri from 09:00 to 18:00;
• Transfer from the subwayT. Shevchenko straight to the office and back;
• Own football team;

A little about your daily tasks in this position:

• Analysis of feedback from customers - work with various feedback channels, find patterns and look for ways to improve.
• Implementation of changes and new projects - improve processes, automate routine tasks, help launch new products and services aimed at improving client eof education
• Optimization of business processes — identify weak points and propose solutions to increase efficiency.
• Quality control of services and products — make sure that our customers receive only the best experience.
• Communication with teams - interact with colleagues from other departments to implement changes.
• Preparation of reports - conduct weekly and monthly analysis of the work performed.

You are our ideal candidate if:

• Runderstand the client and his needs - it is important to you that the client receives quality service, you know how to look at processes from his point of view and find what can be improved.
• You know how to work with data - you don't get lost in large masses of information, you can structure data, find patterns and turn them into concrete conclusions and solutions.
• You know how to investigate a problem and find a solution - you can conduct research, understand where there are weak points, formulate tasks for improvement and monitor their implementation.
• You can explain complex things in simple words - you can structure your thoughts and present the results of analysis so that they are easy to understand and accept at work.
• You like to solve real problems - not just find problems, but also implement changes that will improve the customer experience.

Maybe we are waiting for you!