Coordinator of services of the Kyiv hub in Veteran Hab

Since 2018, Veteran Hub has been supporting veterans as they transition back to civilian life. After the full-scale invasion of Russia, many veterans took up arms again, and we began to take care of their families and loved ones. We are currently looking for a Service Coordinator in the space in Kyiv, who will take care and coordinate the work of the service team, ensure a comfortable environment and quality of service for our customers in the regional division of the organization. 

A space service coordinator is a person who:

• Takes care of the working environment and coordinates the team of consultants, helps provide quality services to clients, ensures clarity, clarity, and timeliness of all processes.
• processes in the space, maintains a healthy atmosphere in the team and helps in resolving conflict situations.
• Ensures high quality communication between the team and clients.
• Works with documentation, accounting, organizes reporting and monitors execution internal standards.

What needs to be done:

• Coordinate the work of the consultant team: organize schedules, assemblies and solve current issues.
• Keep accounting documentation, check reports and help the team fill them out.
• Participate in the formation of business processes for the provision of services and monitor their compliance, organize interaction with other units of the organization.
• Interact with clients and provide effective crisis communication in the event of conflicts or informal disputes , monitor compliance with the organization's Code of Ethics.
• Evaluate team performance and implement improvements to improve the quality of service delivery.
• Participate in evaluating the quality of services provided, monitor and analyze trends
• Participate in the selection and onboarding of consultants, initiate training.

Qualification requirements:

• Experience coordinating teams or managing projects.
• Ability to work with documentation, keep records and prepare reports.
• High organizational skills and responsibility.
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• High communication skills and the ability to constructively resolve conflict situations.
• Understanding the field of veterans' affairs.
• Experience in the public sector is an advantage — experience working with clients, ability to find an approach to different situations.

Required: no ties to Russia since 2014. 

We offer:

• Involvement in work for the welfare of veterans and their relatives
• Official employment, full compliance with all normsore law (registration of labor relations from the first working day, timely payment of wages twice a month and its transparent taxation, provision of all types of holidays provided for by law, and other social and labor guarantees)
• Support and mentoring from teams.
• Support of highly professional management of the organization that adheres to a democratic approach to management
• Adherence to the principles of equality, respect, dignity and non-discrimination on any grounds

Terms of use:

• Work schedule: Monday-Friday, from 11:00 a.m. to 7:00 p.m.
• Comfortable and barrier-free space (Verkhniy Val 2a), which is also pet-friendly.

We would be very happy to have veterans and their loved ones on the Veteran Hub team, but the position is open to anyone. Send resume and motivation letter with desired salary level to: [email protected]

Subject of the letter:Service coordinator / Kyiv / Your last name and first name