Chief specialist of the customer feedback department in Bank Pivdenniy

Posted more than 30 days ago

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Bank Pivdenniy

0 reviews

Without experience

Odesa

Full-time work

Translated by Google

Pivdenniy Bank is one of the leaders of the financial market of Ukraine, which ranks third in the group of Ukrainian banks with private capital in terms of assets.For 31 years, "Pivdenniy" has been a reliable financial partner for private clients, small, medium and corporate business.The Pivdenny team consists of more than 1,700 active and purposeful employees throughout Ukraine.For four years in a row, the bank has been included in the ranking of the "50 best employers" according to Forbes maga

Pivdenniy Bank is one of the leaders of the financial market of Ukraine, which ranks third in the group of Ukrainian banks with private capital in terms of assets.

For 31 years, "Pivdenniy" has been a reliable financial partner for private clients, small, medium and corporate business.

The Pivdenny team consists of more than 1,700 active and purposeful employees throughout Ukraine.

For four years in a row, the bank has been included in the ranking of the "50 best employers" according to Forbes magazine.

We are now looking for a Chief Customer Feedback Specialist (not attached to the office).

We offer: style="font-style: normal; font-weight: 400">

registration according to the Labor Code of Ukraine;

competitive salary;

possibility of career growth and development;

possibility of taking courses and training;

medical insurance or compensation for a subscription to a sports club;

hybrid work format;

corporate psychologist;

opportunity to work in a stable and professional company with a friendly team.

What needs to be done:

Conduct customer research for individuals and legal entities (after appeals, service in branches, contact center, digital channels and banking processes)
Analyze the results of research and key metrics of customer experience (NPS, CSAT, CSI, CES)
Identify the causes of customer dissatisfaction and their “pains”
Form analytical reports, presentations and dashboards with clear conclusions

Participate in the development of improvement of internal evaluation methodologies customer experience. 700">This will require:
- Experience of 1 year in the field of banking services, customer experience, analytics, research or service quality
- Higher education (economics, finance, marketing, management or related areas)
- Developed communication skills and the ability to interact effectively
- Practical experience in conducting customer research and surveys
- Attention to details, responsibility and result orientation
- Ability to present research results so that they inspire decisions.

If you are interested in our offer, send your feedback and learn about the details.

The resume review period is 14 days. If you have not received a response from us, it means that we cannot offer you a job right now, but we have saved your resume in our database, we will contact you if a suitable offer appears.

Thank you for your interest in our vacancy.

Translated by Google

Without experience

Odesa

Full-time work

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Chief specialist of the customer feedback department in Bank Pivdenniy