Call center trainer in Rezvanova HR Consulting

The domestic manufacturer, one of the market leaders in the supply of textiles and accessories, invites a Communications Quality Manager -a person who will help the sales team work even more efficiently

Main responsibilities:

• Listening to managers’ calls and evaluation according to the checklist.
• Providing personal feedback (oral or written).
• Conducting training (individual and group).
• Preparation of call quality analytics.
• Checking how managers work in CRM.
• Participation in updating sales scripts.

! The entire work system is already implemented - no need to create from scratch. Your task is to maintain order and help the team become better :)

Requirements:

• Experience in B2B, B2C sales or working with customers.
• Attention, structural thinking.
• Soft communication style, emotional intelligence.
• The ability to teach, not to teach.
• The desire to help and develop others.
• Basic skills in working with Excel/Google Sheets.
• Experience with CRM.

Possibility to influence work efficiency company.
• A team that openly accepts feedback.
• Training and support at the start.
  
• Schedule: Mon.-Fri. from 9:00 a.m. to 6:00 p.m.
• A comfortable office and all the necessary tools for work.

We are waiting for your resume - we will be glad to meet you!