Billing Support Specialist in SKELAR

Howly is a Ukrainian startup in the ecosystem of multi-product company and venture builder SKELAR. We are committed to revolutionizing online consulting and are actively working on a platform that will make this possible. We are currently looking for a Billing Customer Support Specialist to communicate with our users via e-mail and help them resolve any billing issues they may have.

Responsibilities:

- Help customers through mail, on cancellation of subscriptions, refunds;
- Follow all necessary instructions to provide quality services;
- Resolve tickets through Zendesk;
- Work on schedule 3 via 3.

What we are we offer:

— Remote work format. You can work from anywhere in Ukraine and the world;
—20 days of vacation per year;
— Unlimited days of sick leave with a doctor's note;
— Medical insurance at the end of the trial period;
— Fixed 3/3 schedule (morning, evening, night, 3 days off)
Morning 07:00 - 17:00. Evening 15:00 - 00:00. Night 23:00 - 07:00;
— Career opportunities to develop your professional skills.

In addition to businesses, we develop SKELAR foundation— a charity a fund created by the company's employees. As part of the initiative, we create and finance projects that contribute to overcoming the consequences of the war and rebuilding Ukraine.

SKELAR is an environment for self-realization of people who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale. We plan to further develop tech businesses, conquer global markets and work for the victory of Ukraine

Let's build the next big everything together!