Area Support Manager North-East AO in Norwegian Refugee Council / NRC

The Norwegian Refugee Council (NRC) is an independent humanitarian non-governmental organization founded in 1946. We provide assistance, protect the rights and contribute to solving the problems of refugees, internally displaced persons and other persons affected by armed conflict. NRC began its work in Ukraine in late 2014, supporting people affected by the conflict in the east of the country. We are now increasing our efforts in Ukraine and neighboring countries to provide assistance to people forced to flee their homes due to war.

 The Norwegian Refugee Council (NRC) is strengthening its presence in north-eastern Ukraine and establishing a regional office with an office in Kharkiv. The Regional Representative Office North East (AONE) will become a new regional representative office, expanded from the current representative office in Kharkiv, and will begin functioning in the first half of 2026. The regional program manager will take an active part in this expansion.
  
 AONE will cover the Kharkiv and Sumy regions, where the current representative office in Shostka will structurally transfer to the new AONE representative office in Kharkiv in the first half of 2026.   
 
 Key sectors of engagement covered by the North East Regional Office will include Housing, Information Advice and Legal Aid (ICLA), Protection from Violence, Education and Emergency Response through the provision of cash assistance.
 
The successful candidate for the role of Area Office Support Managerwill have leadership experience and experience and/or knowledge in the field of support functions (finance, logistics, personnel management, ICT) in the humanitarian sector. With strategic thinking and experience in successfully leading and managing cross-functional teams. Highly diplomatic, collaborative, with the ability to work effectively with other departments and key stakeholders. Expert in resource and cost management. Clear communication and experience working in complex conflict/emergency situations.
 
 
 General Responsibilities:

• Adhere to and implement NRC policies, procedures and standard operating procedures. 
• Providing active support to regional office operational expansion.
• Providing specific country strategy proposals relevant to the region.
• Participating in grant opening and closing meetings at the regional level when necessary.
• Ensuring optimal use of resources within allocated budgets related to operational/support costs.
• Line management of subsidiary heads departments in the North East Regional Office
• Ensure capacity development of support staff.
   
   Specific Responsibilities:
  
  
• Actively participate in the expansion of the North East Regional Office, including through the recruitment and onboarding of key staff under his supervision.
• Provide advice and support to the Regional Program Manager and to managers of software projects in proimplementation of standard operating procedures related to support.
• Ensure close coordination with the national office and other regional support departments and act as a coordinator in this coordination. •    Contribute to strengthening regional implementation and adherence to standard operating procedures, guidelines, policies and support procedures.
• Monitor the implementation of identified risk mitigation measures, including spot checks in accordance with the corruption risk map.
• Under the direction of the regional office, ensure compliance with requirements for the provision of supporting documentation (SSD) and regional office data management.
• Manage the development and regular updating the main support budget at the regional office level.
• Contribute operational/support proposals to donor proposals and reports when necessary.
• Coordinate and align operational support with program plans at the Northeast region level, ensuring procurement plans, HR plans and cost plans are in place for each project.
• Contribute to the optimization of operational/support costs at the Northeast level of the region.
• Manage the performance of the relevant support staff, including the formation of work and development plans and conducting staff evaluations.
• As necessary, lead any review of the structure of the support departments at the level of the region
• At the direction of the regional manager and the head of the support department (regional office), participate in the investigation of allegations of suspected fraud or misconduct and prepare the necessary reports
• As requested by the Regional Manager representing NRC in various forums
• Any other tasks assigned by the Regional Manager
   
   
   Professional Competencies:
  
  
• Minimum 4 years in a middle management position, preferably in humanitarian/early recovery field
• Bachelor's or Master's degree in relevant field (humanitarian management, business administration, development research, finance, human resources, supply chain or similar)
• Documented track record related to job responsibilities.
• Excellent communication, interpersonal and reporting skills, both written and verbal.
• Flexibility, adaptability, good problem solving skills.
• Leadership skills/profile.
• Fluency in English, both spoken and written, is a must; knowledge of Ukrainian and/or Russian is an advantage, but not required.
• Knowledge of the Ukrainian context is an advantage.
   
   
   Behavioral competencies:
• Working in volatile environments
• Strategic thinking
• Empowerment and building trust
• Performance management and development
• Managing resources to optimize results

We offer:
 

• Official employment, fixed national contract for 12 months;
• Competitive salary and health insurance;
• li>Working hours from 9:00 a.m. to 5:00 p.m.;
• Professional growth opportunities;
• Working in a dynamic and influential environment;
• This position involves office work.

The Norwegian Refugee Council (NRC) is an employer that provides equal opportunities for development. Your job application will be considered based on the criteria of professional skills required for the position. Other personal characteristics (such as gender, age, disability, religion, national origin, sexual identity, etc.) will not be taken into account when reviewing resumes.

 We will only contact candidates who are on the “short list” of applicants based on the selection results.

 We reserve the right, at our sole discretion, to stop this competition at any time.
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