VIP-поддержка клиентов в RecruitGarden

Привет! Хотите работать в iGaming&Entertainment компании, которая выросла до 500+ специалистов всего за год?

Ищем VIP Customer Support для письменной поддержки клиентов компании.

От вас – intermediate+ English. От нас – топовая зарплата, страховка и бонусы.

Можно офис, ремоут или релокейт в Европу. Обсудим?

Responsibilities

– общаться с VIP-клиентами, через различные коммуникации: Viber, Telegram, WhatsApp, беспроводные звонки, online chats, and e-mail

 – analyze customer complaints and suggestions, monitoring their actions, search for opportunities to improve customer experience

– analyze customer account and create an activation plan for each individual customer< /p>

– Performs daily analysis of client activity and its reactivation

– work with significant winnings/losses of VIP and pre-VIP clients

 – work on increasing the amount of deposits/turnovers of VIP clients

– делить с неудачными deposits/withdrawals

– work on group and individual performance indicators

PC skills (Word, Excel и другие программы)

– knowledge of process of successful cooperation with clients, experience patiently and actively listening to the client

– sociability and independence, attention to detail, organization and multitasking

We offer

– global Flexibility: Embrace the freedom to work from anywhere in the world, with remote work options that let you craft the perfect work-life balance.

– vacation: 20 working days.

– paid sick leave

– learning Coverage 

– team building programs

– mental Health Programs

– sport coverage

– medical insurance, dental coverage