Представитель службы поддержки клиентов в RecruitGarden

Любой язык всегда имеет культурный контекст - для качественного перевода нужен не только словарь. Продукт, куда мы ищем Client Service Representative, создает известную платформу локализации на основе AI. Мощная команда R&D и потрясающие условия. Пишите - с радостью расскажу детали!Responsibilities:- manage large amounts of incoming email/phone/chat conversations- identify and assess clients' needs to achieve satisfaction- build sustainable relationships and trust with clients through open and interactive communication- provid and complete information by using the right methods/tools- handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- follow communication procedures, guidelines, and policies- take extra mile to engage with clientsRequirements:- fluent English writing and speaking - a must- proven client support experience- track record of over-achieving goals- familiarity with Microsoft Office and CRM systems and practices- client orientation and ability to adaptable/respond to different types of characters- excellent communication skills- ability to multi-task, prioritization, and manage time effectivelyWe offer:- flexible shift schedule (mix of mornings, af and sometimes evenings)- posibility of advancement and career growth- above-average base salary + bonuses- meals, events, and other benefits- friendly team and a young atmosphere