Web Hosting Technical Support in AIT, Inc.

Job Description and Responsibilities: We are looking for a English Speaking Technical Support L2 who is proficient in administrating Linux & Windows operating systems, and is willing to develop his career in the technical field.Requirements:Experience in troubleshooting of the Linux and the Windows Problems view in an Enterprise environment;At least one year of experience with Linux operating systems including RedHat and CentOS distributionsNetworking understanding: TCP \ IP, DNS, Routing;Proficient/Fluent in EnglishBeing familiar with Domain Registration, Hosting Services, and Mail operations;Solid troubleshooting skillsBeing familiar with content management systems (such as WordPress);Network and server performance monitoring and analysis.Would be an advantage:Experience with WHM / cPanel, Plesk;Experience in one or more programming languages relevant to scripting, automation, and general tooling: Python, Bash, PowerShell, PHP, Go;Having customer support experience or technical support experience.Responsibilities: Provisioning technical support to the customers around the world, including:Anticipate, mitigate, identify, troubleshoot, and solve software problems on systems;Administration and support for monitoring, configuration, and logging services (Nagios, InfluxDB, Grafana, Graylog, Prometheus);Support other internal departments;Responding to customers via Email / Ticket System;Providing Support to customers via Live Chat in tough technical cases;Installation and configuration of the software per customer's requests or internal needs;Keeping the Department documentation up to date.We offer: Competitive salary level;Opportunity to practice English and communication skills through interaction with clients from all over the world;career development opportunity;friendly atmosphere;office near the city center;Remote work possibilities after the trial period is completed.Learn more about us at www.AIT.com .