Voice Customer Support Specialist (Turkish, 2/2, Ukraine) in WhiteBIT

Requirements:
- Experience working with customers, providing voice support is desirable. Work experience in financial, stock exchange companies is also welcome.
– Higher media, philological or translation education is desirable.
– Experience with technical equipment: skills in working with voice technologies and knowledge of basic aspects of telephone equipment. High level of PC proficiency.
– Excellent communication skills: ability to express thoughts clearly and concisely, listen to customers and provide information in an effective manner. Absence of speech defects.
– Stress resistance: willingness to work in an environment with a high flow of clients and the ability to respond effectively to urgent situations.
– Compliance with ethical standards: the desire to adhere to high standards of ethics and confidentiality in working with client information.< br/>– Quick learner: ability to quickly master new technologies and learn new aspects of stock exchange business.
– Willingness to work in a team: ability to effectively collaborate with colleagues in the company to ensure quality customer service.
– Level of language proficiency : English - above average (B2); Ukrainian - level level (C2); • Turkish - above average (B2).

Responsibilities:
– Inquiries processing: receiving incoming calls and handling customer inquiries, including trade, billing, technical aspects and other exchange operations.
– Ensuring confidentiality: ensuring the confidentiality of personal and financial information of clients during data processing and storage.
– Transferring issues to the appropriate department for further resolution
– Participation in meetings to improve customer service
– Achieving KPIs
– Reporting on selected metrics

Would be a plus:
– Customer support experience
– Knowledge of cryptocurrencies (even at a basic user level)

Working conditions:
— Own product
— Paid training (3 months) with a mentor
— Real punishment growth
— Loyal and progressive management
— Legal and accounting support
— Paid vacation and sick leave

Schedule:
1-2 months according to a fixed schedule: 10:00-18:00 Mon-Fri.
Starting from the 2-3rd month:
07:00 - 15:00 (1 time) - daytime shift
15:00 - 23:00 (1 time) - evening shift
23:00 - 07:00 (1 unit) - night shift

2 shifts \ 2 weekends (Ukraine time zone)

We offer challenging tasks that offer everyone the opportunity for continuous growth. We constantly support the development and improvement of our colleagues, ensuring that work is always enjoyable. Our team is ready to offer support, share experiences and lend a helping hand when needed.