VIP Support Manager (Gambling) in Slots'n'go

27 серпня 2024

VIP Support Manager (Gambling)

Київ, за кордоном, віддалено

We are proud of our achievements and corporate culture, which has already led our holding to success on the international level.
Now we will translate this experience into our new direction — Slots’n’go in partnership with one of the best technology companies in the world.

Our goal is to create a unique and immersive gaming experience that will set us apart in the global market thanks to advanced technologies.

We are looking for a  VIP Support manager to join our team! The VIP Support manager is responsible for providing high-quality assistance to customers by resolving their issues and answering their inquiries in a timely and efficient manner. This role involves handling customer communications through various channels, maintaining customer satisfaction, and ensuring a positive customer experience.

Requirements:

• Proven experience in  a VIP manager role at least 1 year (preferably within a high-end or VIP service environment) ;
• Work experience in the gambling sphere — will be + ;
• Excellent verbal and written communication skills;
• Strong problem-solving abilities and attention to detail;
• Ability to handle sensitive and confidential information
• Proficiency in customer service software and CRM systems;
• Ability to handle stressful situations with patience and professionalism;
• High level of empathy and customer-oriented mindset;
• Ability to work flexible hours, including evenings and weekends ;
• The level of  English is at least Intermediate.

Responsibilities:

• Client Relationship Management:
• Build and maintain strong relationships with VIP clients.
• Act as the primary point of contact for VIP customers, addressing their inquiries and concerns promptly.
• Understand each VIP client’s preferences and tailor services to meet their specific needs.

Customer Support:

• Provide personalized support to VIP clients through various channels (phone, email, chat).
• Resolve issues and complaints efficiently, ensuring customer satisfaction.
• Offer proactive assistance and follow-up to ensure ongoing client happiness.

Service Excellence:

• Ensure VIP clients receive a seamless and exceptional service experience.
• Anticipate client needs and provide timely solutions and recommendations.
• Coordinate with internal departments to fulfill VIP client requests and ensure service delivery.

Feedback and Improvement:

• Gather and analyze feedback from VIP clients to identify areas for improvement.
• Implement changes based on client feedback to enhance service quality.
• Regularly report on VIP client satisfaction and service metrics to management.

Special Events and Offers:

• Organize and manage exclusive events and promotions for VIP clients.
• Inform VIP clients about special offers, new products, and services.
• Ensure VIP clients receive priority access to company events and benefits.

Documentation and Reporting:

• Maintain detailed records of VIP client interactions and preferences in the CRM system.
• Prepare reports on VIP client activities, satisfaction levels, and feedback.
• Provide insights and recommendations to improve the VIP service program.

Team Collaboration:

• Work closely with the customer service team to ensure consistent service delivery.
• Collaborate with sales, marketing, and other departments to enhance the overall client experience.
• Participate in training and development programs to stay updated on service best practices.

We offer

• Financial stability and competitive salary;
• Individual bonuses for benefits compensation (healthcare, hobby, equipment and workstation);
• An honest and professional team that is ready to listen and understand, and most importantly, support you in your ambitious professional ideas!
• A dynamic and flexible startup environment that encourages innovation;
• 24 paid vacation, not limited sick leaves, additional day-offs;
• Remote work/Hybrid in Kyiv;
• The perspective of development in FinTech with a focus on a foreign market;

👏🏻 We are proud of our corporate culture which embodies principles:

• No Red Tape: We believe in removing unnecessary bureaucracy, fostering an environment of agility and efficiency.
• Freedom of Decision-Making: We trust in your expertise and empower you to make impactful decisions.
• Trust in Employees’ Expertise: Your knowledge and skills are highly valued, and we encourage you to take ownership of your work.
• Startup Environment: Experience the excitement of working in a startup, where new processes are implemented, and results are visible.
• Quick path from your idea to result: you’ll be able to see results of your effort i short time period;
• Communication with C-Level: Enjoy open communication with our C-level executives, as we embrace an open-door policy.
• Professional Growth and Networking: We prioritize your professional development and provide ample opportunities for networking.
• Friendly Team: Join our close-knit team, where collaboration and support are the pillars of our work culture.

At Slots’n’go, we are transforming the gaming industry, and you have the chance to be part of this transformative journey. Join the team, stay connected with our updates, and look out for new opportunities 😉