VIP manager (partner's project) in NewGMedia

Our partner (iGaming start-up) is looking for the first VIP MANAGER who can write all processes from scratch and become a key expert in the company for developing the VIP Department directly with the CEO of the company.Duties:- Assisting clients with incoming inquiries- Selling the company’s services to clients (outbound contacts)- Retention, reactivation, upselling of clients- Development of individual bonus programs- Creation of bonus offers- Analyzing the effectiveness of the measures taken to accomplish specific tasks Must have:- 2+ years of experience in the gambling\betting area as a VIP Manager- Experience in customer service (calls/chats)- Knowledge of English (fluent)- Literacy- Excel, Google spreadsheets (confident user) Optional:- German language skills- Proactivity and communication skills- Experience in the development of loyalty programs- Experience in gambling as a sales manager/personal manager We offer:- Full-time job with a flexible schedule- Opportunity for career growth- Zero bureaucracy- Benefits package (vacation, sick leaves)- Corporate events and activities- Opportunity to contribute ideas and suggestions to the processes- Regular compensation reviews- Training incentives