VIP Manager in Kotovich K.S., FOP

Our team is rapidly growing and improving. Due to the expansion of our team, we are looking for a VIP-Manager who will be the main contact person for our VIP customers. You will be responsible for supporting and serving this exclusive group of customers, providing them with personalized solutions and ensuring a high level of satisfaction. Your task is to build long-term relationships with VIP clients, understand their needs and provide individual bonus programs that will promote their loyalty.

Main duties:

• Interaction with VIP clients through various communication channels (telephone, e-mail, chats, messengers).

• Outbound processing via phone and e-mail on the basis of VIP -clients and potential VIP clients.

• Providing personalized consultations and individual solutions for VIP clients.

• Loyalty program management for VIP clients and monitoring their performance.

• Cooperation with other departments to solve technical problems and improve the product.

• Regular reporting on interactions with VIP clients and their level of satisfaction.

Requirements:

• Knowledge of the English language at level B1 and above.

• Ability to remember and process a large amount of information.

• Customer orientation and desire to provide high-quality service.

• Willingness to make calls to customers in English.

It will be a plus:

• Experience working with VIP clients in the IGaming industry or other areas.

• Experience working with SoftSwiss.

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• Knowledge of the German language.

Working conditions:

• Work schedule: shift schedule, shifts 8 - 17, 9 - 18, 10 - 19, 11 - 20, 12 - 24.

• Remote or hybrid work format.

• Competitive salary that depends on experience and qualifications.

• Standard benefits (vacation, sick leave, etc.);

• Dynamic environment for development, where you will have the opportunity to show your potential.

If you are ready to be part of our team and provide an unforgettable experience to our VIP customers, submit your resume today!