VIP CRM Manager in Growe

VIP CRM Manager

Abroad

At Growe, we are confident in the iGaming and entertainment industry, connecting brands around the world and gathering expertise from different markets.

We are focused on developing and implementing advanced technology platforms and payment solutions, facilitating expansion and sustainable asset growth. From launching new iGaming brands in Asia, Africa and Latin America to providing exclusive conditions to our team players and extraordinary chances to win, we unlock potential and capitalize on opportunities.

We form a talented team, thanks to which we remain in the leading positions in the field of technological and marketing achievements, constantly overcoming new horizons.

There are no limits to ambition at Growe! We are boldly breaking stereotypes on our way to unprecedented success in an ever-changing industry.

Are you ready to grow with us?

Growe is waiting for those who strive:

• Define CRM strategy for brands (Casino, Sports) and create a CRM plan with activities for all customer life cycles;
• Plan, execute and analyze promotional campaigns for activation, work on retention and reactivation of players;
• Analyze and create segments for promotional campaigns;
• Make requests for design and texts for promotions;
• Review events (tournaments, sporting events) and cover all major dates with promotions and communications;
• Determine the best approaches for player activation;
• Participate in hypothesis testing related to retention and activation metrics;
• Create automated funnels to keep players;
• Track weekly and monthly retention-based metrics: retention rate, reactivation rate, churn rate, ATPU, ARPU, etc.;
• Monitor weekly and monthly campaign performance metrics: campaign acceptance conversion, bonus usage conversion, percentage played, etc.;
• Increase communications metrics: email OR, CR, CTOR, SMS delivery rate, CR.

We need your professional experience:

• At least 2+ years of experience as a CRM Manager / CRM VIP Manager or a similar position in the betting industry;
• Knowledge of forming offers at rates that are profitable for customers and profitable for the company;
• Good understanding of the market and customer needs;
• Hands-on experience with CRM tools such as Salesforce, SugarCRM, etc.;
• Experience in launching and optimizing communication campaigns;
• Understanding of technologies in CRM and the impact of user experience on conversion;
• Project management skills;
• Mastery of Excel, Google Spreadsheet and Slides;
• Upper-Intermediate level of English.

We value:

• Strong interpersonal skills and analytical thinking;
• Ability to solve problems;
• Adaptability and flexibility;
• Ability to multitask and solve problems.

We are looking for those who share our key values:

• GROWE TOGETHER: Our team is our core value. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with Growe's success strategy;
• BE READY FOR CHANGE: We perceive challenges as opportunities for growth and evolution. We adapt today to win tomorrow.

What do we offer?

• Tax coverage;
• Health insurance and financial assistance;
• Benefit Cafeteria (compensation of the gym / dentistry / psychologist, etc.);
• 100% paid sick leave;
• Paid leave;
• Annual salary review (based on results);
• Bonus system based on OKR;
• Individual annual budget for education, with the possibility of attending paid conferences, trainings, English language lessons, master classes, etc.;
• Personal development plan;
• Corporate and team buildings;
• Free lunches in the office.

English version:

Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

We focus on developing and implementing cutting-edge technology platforms and payment solutions, propelling assets' expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional opportunities to our team players and an extraordinary chance to succeed.

We create a talented team, enabling us to maintain at the leading positions in technological and marketing achievements, constantly overcoming new horizons.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

We need your professional experience:

• At least 2+ years of experience as CRM Manager/VIP CRM Manager or a similar role in the betting industry;
• Knowledge of curating offers in betting that are lucrative for customers and profitable for the company;
• Good understanding of market and customer needs;
• Hands-on experience with CRM tools like Salesforce, SugarCRM, etc;
• Experience with running and optimizing communication campaigns;
• Understanding of technology in CRM and how user experience impacts conversion;
• Project management experience;
• Proficiency in Excel, Google spreadsheet and Slides;
• Upper-Intermediate level of English.

We appreciate if you have those personal features:

• Strong interpersonal skills and analytical mindset;
• Problem-solving abilities;
• Adaptability and flexibility;
• Multitasking and problem-solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Tax coverage;
• Medical insurance & financial aid;
• Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);
• 100 % paid sick leaves;
• Paid vacation;
• Annual salary review (based on performance);
• OKR-based bonus system;
• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.;
• Personal development plan;
• Corporate events and team-building activities;
• Free lunches at the office.