VIP Account Manager Team Lead in Gamicorp

As the Team Lead for Account Management, you'll oversee our VIP team's operations, develop strategies for team growth, and ensure KPI targets are consistently met. You'll enhance processes, build key relationships, and provide weekly performance reports. Your role also involves workforce planning, scheduling, and creating procedures for VIP player hosting.ResponsibilitiesManage the overall running of the VIP team Develop & implement strategic plans to ensure VIP Managers grow within their rolesManage and understand your team’s markets and KPIsLead and guide team to systematically hit KPI targetsDevelop existing procedures and implement enhanced processesEstablish productive and professional relationships with key personnel in assigned customer accounts and membershipsWeekly reporting on team and market performanceWorkforce-planning and management (scheduling shifts, managing absences etc)Create and implement procedures and flows for hosting VIP players. RequirementsUpper intermediate level of English or native speaker;2+ years in VIP management in igamingPrevious Team Lead experienceProcess-driven and strong analytical skillsExcellent organisational and time-management skillsHighly computer and internet literate with good presentation & reporting skillsPlus PointsKnowledge of the betting markets in India, Brazil, and Africa.Strong interpersonal & leadership skillsExtremely results orientedProblem-solving skills;Self-organized and proactive.KPIs during the probationary periodMaintain and develop account management flows and procedures for hosting VIP players;Create strategies to improve account management KPIs;Create reports that reflect account managers performance;ConditionsRemote work with support for purchasing any necessary devices.Access to various educational resources and materials.Motivated team and ambitious goals.20 working days of vacation per year, sick leave, and medical benefits.Periodic corporate meetings and events with the team.