VIP account manager in FAVBET

FAVBET is an Entertainment Tech company founded in 1999. We develop services for betting and games, sponsor and develop sports. For more than 24 years, we have been making the game spectacular. FAVBET is a team where everyone makes sports brighter, the feedback from the game is unique. FAVBET supports both professional athletes and amateurs, sponsors Premier teams leagues and regional championships. It is a responsible company that stands for the culture of betting and the culture of the game. We also invest in the fight against addiction, help overcome crisis situations, monitor compliance with age restrictions for players. Project information: We are looking for an experienced Manager who will be responsible for personal customer service in the VIP segment. Main tasks: Online customer support; Processing of incoming e-mail requests, chats, calls; Outbound activity in the form of sms messages, e-mails, calls with maintenance; Maintaining a customer base. It is important for us: Experience of working as a contact center manager of 6 months in the field of betting/gambling, Experience in online sales will be an advantage , telemarketing or work experience as a VIP manager of online resources; Multitasking with several processes in parallel, the ability to switch; Fluency in the Ukrainian language, English not lower than Upper-Intermediate; Willingness to work for results and develop within the company; Communicability, passion for sports, sense of humor; Age from 21 (this is stipulated by the gaming business legislation) We offer: Competitive salary, depends on KPI; Shift schedule — 12 hours, 2/2, 4-6 nights per month (however, we are always flexible and go to meet); Official employment; Individual plan professional development; 24 calendar days of paid vacation including compensation for 10 sick days; Medical insurance or a gym membership; Free corporate English language courses; join the Favbet team and ignite the game together!