Vice President of Customer Support in Motion Recruitment

Send a private message to the member who posted the vacancy on behalf of Motion Recruitment Preethi Pandurangan Preethi Pandurangan Senior Technical Recruiter at Motion Recruitment (formerly MATRIX) Position: Vice President, Customer Support/Direct Hire/2 days on-site/Duluth, GAResponsibilities:Lead and manage customer support team to enhance customer experience and satisfaction.Develop and execute strategies to improve customer interactions and foster loyalty.Collaborate with departments to ensure seamless customer service across all channels.Key Tasks:Develop and execute customer support strategy aligned with company goals.Establish performance objectives and KPIs for support team.Provide strategic leadership and guidance, fostering a customer-focused culture.Hire, train, and manage support team, providing coaching and feedback.Identify areas for improvement through customer feedback and industry benchmarks.Collaborate with interdisciplinary teams to address customer issues and implement enhancements.Monitor and analyze support metrics to drive performance improvement.Build and maintain relationships with customers, partners, and stakeholders.Manage crisis and escalations effectively, ensuring prompt resolution.Bring leadership experience, understanding of support strategies and technologies, and strong communication skills.Additional Information:Bachelor's degree in business administration, marketing, or related field required.Up to 1 week per quarter travel may be required.Direct reports: Up to 6; team count approximately 80.Benefits include health insurance, wellness benefits, paid time off, retirement plans, and more.Eligible for paid parental leave and community service days.Join the team:Engaged, self-motivated individuals driving improvement and innovation.Collaborative and diverse work environment.Accountability, focus, and smart risk-taking encouraged.Opportunities for professional growth and impact within the company. Show more Show less Job level Executive Employment type Full-time Job responsibilities Information technology Industries Education