UX researcher in Develux

What are we doing?
 Develux is an IT consulting and software development company with products for the US market and outsourcing services worldwide. The company has been on the market since 2014 and has achieved perfect results in our four business units. We have 350+ goal-oriented, passionate specialists who are open to new challenges. 

How old is the project? What stage is it at? 
We are in the ed-tech space helping hundreds of thousands of students deal with academic hurdles and questions. We have been around since 2014, overgrowing every year. Furthermore, we are currently working on expanding the functionality of our product, all while focusing on improving customer experience and increasing our financial metrics. Our company is a B2B2C educational platform that provides academic paper writing services. Our clients can choose the type of work, set requirements and deadlines, and choose the author. In addition, online chat allows customers and authors to communicate with each other to clarify. We also provide services for checking papers for plagiarism, editing and correcting text, and training and advice on improving research paper writing skills. Our team of writers consists of only the best experts, who are rigorously screened and constantly improve their skills.

Our platform also provides the opportunity to receive feedback from authors and ask for technical support and help in choosing the best work. We constantly improve our platform and services to provide our customers with the highest convenience and quality. Our support team is always available to help customers with any questions regarding our platform. We strive to ensure that our clients have only a positive experience with us and recommend us to their friends and colleagues. 

We are looking for you if you have: 
 

- 3+ years of research experience in improving and optimizing already launched and user-centered products

- Understand the core principles and importance of UX research 

- Manage all UX research processes from the problem/request detection to the presentation of the results

- Conduct surveys, in-depth interviews, and user tests (usability tests, tree tests, 5-second tests) from scratch 

- Comprehensive research approach

- To be a plus - work with different niches or products on the US market

Responsibilities: 
- Define the goal and problem of research collecting the relevant info from stakeholders 
- Conduct research based on business OKRs and logic, the target audience, and the product vision
- Define the suitable research methods and strategy for conducting the research based on a comprehensive approach
- Organize and conduct surveys, in-depth interviews, user tests, and recruit the right participants for them
- Analyze, synthesize, and collect insights using user personas, user stories, user journey maps, value proposition canvas, JTBD, etc
- Analyze and collect insights from analytics and heatmaps, and create the relevant requests to analysts youneed
- Use existing internal and external sources to make research as comprehensive as possible
- Prepare research results into reports/presentations and present them to stakeholders
- Save research results organized and structured in one research base
- Be a proactive UX Advocate to shift the focus to our customers and their needs

Working conditions
-Work life balance and flexible working hours (start of the day from 9:00 to 11:00 and 8 working hours + 1-hour lunch)
-Payment of income in USD every 1 of the month
-Compensation of trainings / courses up to 100%
-English Classes
-Health Insurance, Sports activities compensation
-Pizza Fridays/teambuilding/corporate lunches
-Development in a team of experienced and open-minded professionals who are open to suggestions for process improvement
 
Questions and Answers:
-Do you have an office that works in the absence of light?
Yes, of course! Our office is equipped with everything necessary, ensuring uninterrupted work, even during blackouts.
 
-Can I work remotely from another country?
Yes. We understand the importance of being safe.
 
-Do you cooperate with Russia and its citizens?
No. Our company was founded in 2014, and even then, we understood that Russia is an aggressor country, and we do not want to have any relations with it.
 
-Did the company support its employees at the beginning of the war?
Of course! The principal value of our company is people. On the first day of the full-scale invasion, everyone received monetary compensation. We have also created coordination groups for the location of the temporary stay.
 
What social package and benefits are offered?
-English courses (up to 80 USD/month after successfully completing the probation period).
-Compensation for the cost of a subscription sports center (up to 80 USD/month after successfully completing the probation period).
-Medical insurance (50% after successful completion of the probation period) or $200 a year for health care.
-Corporate events.
 
Hiring process:
- Screening call with our recruiter (1 hour)
- Technical interview with the Hiring manager (1-1.5 hours)
- Online test
- Reference check
- Proposal for cooperation with Develux
 
Please note that feedback with results of the CV review will be provided only in the event of a decision to further consider your candidacy.
Otherwise, your data will be retained in the company's CV database, and we will gladly contact you if a suitable vacancy becomes available. The consideration period is 10 working days.