User technical support specialist (system administrator) in DTEK

Required Skills And KnowledgeEducation - higher technical;2 years of experience in technical support for users (experience in HelpDesk, handling requests from the first line of support - will be considered as an advantage);Basic knowledge of Windows operating systems;Confident skills in using Service Manager System Center, Active Directory, IBM Tivoli;Knowledge of PC hardware, peripherals and office equipment;Diagnostics and troubleshooting of hardware and software;Knowledge of the principles of building networks, the operation of client-server applications in a domain environment;Basic knowledge of AD, working of the mail system (Exchange + Outlook);The ability to quickly learn and self-study;Teamwork, attention to detail, communication, responsibility, punctuality.Position FunctionsEnsuring reliable functioning of IT systems;Analysis of incidents and identification of problems;User support (2nd line of support) - communication with customers, processing of requests from the first line of support, work in HelpDesk with inexperienced users;Installation and configuration of office equipment and software;Primary diagnostics, fault detection and block repair of office equipment;Consulting users on issues related to computer equipment, office equipment and corporate software;Keeping records of equipment that is with users;Other tasks are related to the support of the user's workplace.Compensation PackageWith us you will get:Monthly salary,Bonus based on results of work in the company.Additional BenefitsProvision of health insurance after the expiration of the three-month period,Covering business expenses related to the performance of official duties (business trips, ground transportation),Education at the DTEK Academy (online courses, classroom trainings, master classes, closed clubs, professional communities).By submitting your resume for a job vacancy, you consent to the use of your personal data by DTEK within the framework of current legislation of Ukraine. The DTEK company guarantees the confidentiality of applications and the negotiation process during the selection of candidates for vacancies.Please note that feedback on the results of the vacancy review is provided within two weeks in case of a positive decision on your candidacy. Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології Галузі Комунальні послуги