User technical support specialist, system administrator in DTEK

Required skills and knowledge: Education - higher technical; Experience of technical support of users from 2 years (experience of working in HelpDesk, processing requests of the first line of support - will be considered as an advantage); Basic knowledge of Windows operating systems; Confident skills in using Service Manager System Center , Active Directoty, IBM Tivoli; Knowledge of PC hardware, peripherals and office equipment; Diagnostics and troubleshooting of equipment, software; Knowledge of the principles of building networks, the operation of client-server applications in a domain environment; Basic knowledge of AD, the operation of the mail system (Exchange + Outlook); Ability to learn quickly and self-study; Work in a team, attention to details, communication, responsibility, punctuality. Position functions: Ensuring the reliable functioning of IT systems; Analyzing incidents and identifying problems; User support (2nd line of support) — communication with customers, processing of first-line support requests, work in the HelpDesk with inexperienced users; installation and configuration of office equipment and software; primary diagnostics, fault detection and block repair of office equipment; consulting users on issues related to computer equipment, office equipment and corporate software; Keeping records of equipment owned by users; Other tasks related to supporting the user's workplace. With us you will receive: COMPENSATION PACKAGE: Monthly salary, Bonus based on the results of work in the company. ADDITIONAL BENEFITS: Provision of medical insurance after graduation for a three-month period, Covering business expenses related to the performance of official duties (business trips, ground transportation), Training at the DTEK Academy (online courses, classroom trainings, master classes, closed clubs, professional communities). By sending a resume to vacancy, you consent to the use of your personal data by DTEK within the framework of the current legislation of Ukraine. The DTEK company guarantees the confidentiality of applications and the negotiation process during the selection of candidates for vacancies. Please note that feedback on the results of the vacancy review is provided within two weeks in case of a positive decision on your candidacy.