User support specialist (Vchasno service) in EVO

About the project: In time - digital services for business: EDO, EDI, PRRO and KEP. We create a single space for the exchange of electronic documents between business, the state and people. We are trusted by more than 500,000 Ukrainian companies that use our services. Among them are Nova Poshta, Glovo, Uber, Bolt, Portmone, OLX, Delivery, Rozetka, Silpo, Monobank, Kyivkhlib and others. Our goal is to save companies from unnecessary mechanical work and help them receive signed documents instantly. The service will save tons of paper, hundreds of working hours and allows companies to save money spent on physical delivery of documents. About the team: Currently, the team has 13 specialists on the first line of user support and a team leader. Currently, Vchasno services are actively developing, including entering other markets, the volume of work is growing, so there was a need to strengthen the team and find a service and customer-oriented colleague-specialist for the first line of customer support. What is important for this role: excellent knowledge of the Ukrainian language ( orally and in writing) mandatory work experience in telephone user support (incoming line) a sincere desire to help every client, sociability and openness, love for constant communication, willingness to understand the client's problem/question and help in its quick and high-quality solution, high level of PC knowledge, desire to develop in the field of e-commerce and IT-technologiesTasks: helping clients in solving any service issues (first line of support) - both by phone (80-90% of working time) and in correspondence, as well as communication in messengers and connection via TeamViewer to according to the client's needsconsultation of clients regarding the use of services Timely collection of feedback from clients and its transfer to the development team for the purpose of finalizing and improving the productStages of selection: selection based on resumes acquaintance with the recruiter interview with the leader We offer: work in an actively developing project in a friendly team , with support, adaptation, training and growth, the opportunity to provide feedback on the product collected from customers and thus influence the development of the project, a mix of work format: remote + office (Kyiv, Boryspilska metro) work schedule from Monday to Friday (9 :00-18:00) official employment in the company's staff, 24 calendar days of paid vacation per year, unlimited sick leave, medical insurance