User Support Specialist (Timely) in Tabula Rasa

What is important for this role in the project:

• excellent knowledge of the Ukrainian language (oral and written)

• mandatory experience in telephone customer support (incoming line)

• sincere desire to help every customer

• sociability and openness, love for constant communication

• willingness to understand the client's problem/question and help in its quick and high-quality solution

•  < /span>high level of PC knowledge

• desire to develop in the field of electronic commerce and IT technologies

Tasks:

• assistance to customers in solving any questions about the service (the first line of support) - both by phone (80-90% of working time) and in correspondence, as well as communication in messengers and connection via TeamViewer to client as needed

• consultation of clients regarding the use of services Timely

• collecting feedback from customers and passing it on to the development team in order to finalize and improve the product

Stages of selection:

• selection by resume;

• getting to know the recruiter;

• interview with the leader

We offer:

• work in an actively developing project, in a friendly team, with support, adaptation, training and growth

• the ability to provide feedback on the product collected from customers and thus influence the development of the project

• mix work format: remote + office (Kyiv, Boryspilska metro)

• work schedule from Monday to Friday (9:00-18:00)

• official employment in the company's staff

• 24 calendar days of paid vacation per year, unlimited sick leave

• health insurance