User Support Specialist (Shafa) in EVO

Shafa.ua is a platform for buying and selling mainly clothes, shoes and accessories. There are cosmetics, perfumery, decor, author's products, sports goods, children's goods. First of all, system businesses with new products work on the platform. However, some people sell used branded goods, giving them a "new life". 10 million users visit Shafa every month.

Now our team consists of a team leader and 6 specialists. We are engaged in development, engagement and user support. Each of us is ready to help and support a beginner in all matters)

What is important for this role:

• < p>have experience in working with clients (written support, chats, phone support), user content moderation and life cycle management requests

• literate Ukrainian language

• attention to detail

• readiness to work in multitasking mode

• readiness for independence in decision-making

• perseverance

• be able to smooth out conflict situations and be flexible

Taskachi:

• assistance to sellers and buyers to resolve the issues / disputed situations by processing written appeals

• make decisions based on cabinet rules and learned data

• moderation of users for cheating

• feedback moderation

• work on user safety when buying/selling

Stages of selection:

• resume selection

• getting to know the recruiter

• interview with the leader

We offer:

• official employment in the company's staff

• 24 calendar days of paid vacation per year, unlimited sick leave.

• flexible remote work format 5/2 (from 9:00 a.m. to 6:00 p.m., several times (1-2 times) per month on duty from 11:00 a.m. to 8:00 p.m.), "floating" weekends< /span>

• remote work. Possibility to visit the office in Kyiv

• health insurance

• corporate psychologist services