Platform is now completely free!
Post unlimited vacancies
Hire without any fees
User support specialist (Kabanchik) in EVO
1 view
EVO
About the project:
Among them — stand in line, walk the dog, repair a faucet, develop a website and even help with the organization of a hand and heart proposal.The customer care team now has 6 specialists, including a quality specialist and< span style="font-weight: 400; font-style: normal; text-decoration: none">team leader. The most frequent interaction in this position will be with colleagues in the team, the leader and colleagues from other departments (development, marketing, finance, legal).
The goal of our team is to take care of users, to positively influence their customer experience, promptly and efficiently solving their requests.
love and respect for people and the desire to help everyone
fluency in the Ukrainian language, oral and written literacyto speech
literate Russian (our service also works in Kazakhstan -MegaMaster"> /span>
readiness for telephone communication with users (outgoing service calls)
ability to work with negativity and conflicts: willingness to seek and offer the parties ways out of controversial/difficult situations
ability to explain complex information simply and easily
experience with fast typing, computer literacy (confident user of PC / iOS / Android and Google Workplace, knowledge of basic keyboard shortcuts, etc.)
attention, scrupulousness, perseverance
be a team player, but ready to make independent decisions
flexibility: positive perception of changes, speed of adaptation to new work processes
Would be preferred:
experience in support/customer care, user content moderation
experience at Zendesk
Tasks:
The most important thing is caring about users and wanting to help everyone.
answers to user requests in chat/via mail (at the same time, speed and quality are important)
outgoing calls to customers with the aim of identifying their satisfaction with the service, receiving feedback on working with it
moderation of content on the site
resolving controversial and conflict situations(processing and analysis of complaints)
Stages of selection:
getting to know the recruiter
test task
interview with the leader
About working at EVO:
Social package — official employment, 24 days of paid vacation per year and unlimited sick days so you can rest and take care of your health.
Health care — we cover health insurance and offer the support of a corporate psychologist, because we believe that taking care of mental health is as important as physical health.
< span style="font-weight: 700; font-style: normal; text-decoration: none">Flexible work format, you can work remotely or visit our cozy office in Kyiv, which is completely energy independent and equipped with everything you need.
Variable schedule robot and with floating weekends (07:00-16:00, 8:00-17:00, 09:00-18:00, 12:00-21:00).< /p>
Volunteer Community – we regularly hold charity auctions, raise money for reconnaissance drones and support employee volunteer initiatives.
We provide equal opportunities for all - therefore we do not allow discrimination on any grounds. We are also open to cooperation with veterans and are ready to support them on the way to new professional achievements.
