User support specialist in DTEK, TOV, Energetichna kompaniya

Become part of the team that creates digital reality! MODUS X is a Ukrainian IT company, a team of 500+ engineers, architects, security specialists and data scientists. We started and continue to support the digital transformation of DTEK, which became the first in the energy industry of Ukraine to embark on the path of large-scale digital transformation. Now separated into a separate company to share our experience and expertise abroad, remaining an IT support for those who bring light and contribute to the recovery of the country. Skills: Confident skills in using software: MS Office O365, Internet Edge, Google Chrome, Abode Acrobat, Confident skills in using Windows 11, 10 OS; Knowledge of the principles of operation of computer and office equipment; Basic knowledge of AD, the work of the mail system (Exchange+Outlook); Desk) or analogues for registering user requests; Desired knowledge of the principles of building networks, the operation of client-server applications in a domain environment; Desired knowledge of ITIL processes and experience working in a call center is welcome Knowledge of the English language at the B2 level and above will be an advantage Duties: Reception, registration and classification of requests from users; Initial support and consulting of users; Coordination of the actions of the engineering staff of IT divisions in the process of eliminating incidents on technical means and software; Control of the fulfillment of requests; Analysis of incidents and identification of problems. We offer: Official employment. Competitive conditions and a bonus program. Corporate equipment. Corporate health insurance program. Psychological support program for employees. Remote or hybrid format of work in the Unit City innovation park. Learning opportunities and professional development (online courses, classroom trainings, master classes, professional communities). We appreciate those who accept challenges . Among us, everyone can show their talents and feel a direct impact on our joint success. We invest in everyone's development, we make it possible to gain new knowledge and achieve professional goals. More information about the company and your experience on the official page of MODUS X on LinkedIn. By sending a resume for this vacancy, you give consent to "MODUS X" LLC to process the personal data provided by you in accordance with the Law of Ukraine "On the Protection of Personal Data". Consent is granted, including for their processing in external systems, in order to support the hiring process. LLC "MODUS IX.