(US) Customer Success Manager - Health Plan - 12 Month Contract in PointClickCare

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.Health Plan Customer Success Managers are responsible for providing world-class strategic partnerships to our end clients. This role will serve as a trusted advisor to the customer, ensuring a deep knowledge of the customers’ business enabling us to provide value added solutions. This CSM should possess Health Plan domain knowledge as well as a strong understanding of how Health Plans operate to facilitate an optimal CSM-customer partnership. Clinical delivery or applications experience is a bonus.ResponsibilitiesCustomer Success Managers for Health Plan ensure optimal adoption of Collective Medical’s technology, align our product’s capabilities with organizational goals, and maintain long term strategic relationships. In this role you serve as the primary point of contact with responsibilities that include: Identification of performance improvement opportunities and scaling out best practices, building long-term account plans and execution, Identification of training + education needs, reconciling business and product challenges, working with the market leadership on market or other relevant initiatives, providing ongoing consultative supportDay-to-day Responsibilities IncludeOwn strategic partnerships with clients, acting as the primary point of contact Proactively identify customer performance improvement opportunities leveraging robust data Foster collaboration between similar clients in-network, sharing success stories and identifying opportunities for customer-to-customer collaboration Act as a trusted advisor to our customers to drive solution adoption, ensure they’re aligned to operational priorities and driving quantifiable value Develop and deliver product utilization narratives such that customers understand their return on investment, and identify new opportunities for adoption + value realizationMaintain customer engagement levels and support customer NPS scoresMaintain an understanding of Collective’s products & services, industry knowledge and trends, to drive customer engagementCoordinate with cross-functional teams to provide solution focused presentations and develop territory specific strategic plansSupport churn reduction, both for organizations and productsSupport revenue expansion and improvement of bookings metricsOther criteria as determined by CSM Leadership teamRequired ExperiencePrior health plan experience Exposure to health care organizations requiredStrong written and verbal communication skillsExcellent organizational, project management & time management skillsStrong relationships, teamwork, and collaboration capabilitiesStrategic thinking with strong analytical skills and a high sense of urgency to deliver solutionsPost-secondary education requiredExperience with SaaS or EHR is a definite assetStrong entrepreneurial spirit is a strong bonusIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $47 - $53/hr. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Show more Show less Должностной уровень Руководитель среднего звена Тип занятости Договор Должностные обязанности Другое Отрасли Разработка программного обеспечения