Training manager and client service in Invogue Fashion Group

Invogue Fashion Group -a network of clothing stores premium client service / service-manager. 700 "> Requirements:

Ability to work with numbers and analytics

• maturity. 

  Ability to find common ground with teams

• Public speaking and preparation of training modules
• F that is focused
• love for people and willingness to come to the rescue
• " FONT-STYLE: Normal "> Task:
  Analysis of opportunities for the development of client service and implementation of decisions made

  • Companies

  • setting tasks for study, repetition, work out of basic support and development tools (service vision, client-<>

    conducting training of customer service employees (planned and request)

  • Encouraging the desire to "Exceed clients' expectations", maintaining interest and involvement in this process

  • Introduction and control of performance of the service components adopted in the company: Greetings of buyers on your birthday, availability of the necessary "gift fund" for shops in stores, etc.)

  • Communication with shops to perform current tasks for communication with buyers (checking streaming tasks), processing of demands from stores, improvement and focuses. Style = "font-weight: 400">

    Preparation of analytical summary reports with general and point conclusions, conclusions and development of recommendations and action plan for further work on achieving the set goals

    Control over the implementation of communication standards with clients in messengers (frequency, personalization, tone of voice)

  What do we offer:

  • Social guarantees
  • " style = "font-weight: 400"> The ability to work remotely 3 days a month
  • short working day: from 9:00 to 17:00 or 10:00 to 18:00 (Sub., Ned. FONT-STYLE: Normal ">
    Respond