Personnel training and development manager, trainer (insurance) in Ensuria Technologies OU

Ensuria is an Estonian-Ukrainian insurance tech company that specializes in technological products in the field of life and health insurance. We create individual solutions for corporate clients, and for private clients we develop the Ensuria application with flexible and affordable products. In a nutshell, we want people to live life to the fullest and not to be overwhelmed by unpleasant accidents. Because we take them on, no matter what and no matter where it happens. We have 70 pleasant people with progressive values ​​working for us, and we constantly make sure that they are all well. We do cool things, and we do them together. We are now looking for a Trainer to join our Care Team. What to do: prepare new employees for work, conduct testing, help with adaptation and training monitor, analyze and evaluate calls and chats of employees monitor compliance with scripts, procedures and work rules conduct trainings and individual work with specialists to ensure a high level of customer service and improve the level of service in The Care team, as well as a client-oriented position, working with conflicted clients, removing emotional burnout, developing stress resistance, team building, etc., developing and conducting motivational and educational trainings, monitoring the state and mood of specialists, working with reporting What about you: work experience with a similar function of 2 years or more with a team of 20 or more communication, organizational and leadership skills, high analytical skills, experience with Zendesk, Binotel or other similar programs, willingness to work in a flexible, changing environment What about us: adaptation period — 3 months flexible start of the working day (start at 8, 9 or 10) 24 days of vacation per year corporate holidays and eventstraining and growth within the companyopportunity to work in a young modern teamcomfortable modern office near Unit City, between Shuliavska and Lukyanivska an opportunity to make friends with the office cat — Enshurian AndriyovychWe will be glad to see you in the Ensuria team!