Trainee/Intern Technical Support in bakotech

BAKOTECH is an international company, one of the leaders in the field of focused Value Added IT distribution, providing professional "before" and "after" sales, marketing and technical support for partners and end customers. We offer products and solutions for IT infrastructure, systems security, database management and quality of service, network security, monitoring, access and user management, data protection, Saas, virtualization and network management, risk and compliance. What are the advantages of working with us? You will receive reliable mentoring and professional training that will help you in your daily development; Paid internship with the possibility of transitioning to a Junior position after six months; Hybrid full-time, office near the Beresteyska metro station; Official employment from the first working day; Modern and convenient technical support; Project for psychological support of employees; Medical insurance and life insurance after completing the internship; Bomb shelter equipped for comfortable work; Developed corporate life (interesting events, team building, BAKOmerch, etc.). What to do: Providing the first line of technical support to colleagues offline, by e-mail or in chat mode ;Diagnoses and resolves technical problems reported by colleagues in the form of tickets (Service Desk);Refers complex problems to senior technical support staff as needed;Assists colleagues with software installation, configuration and upgrades;Documents interactions with colleagues, technical solutions and steps with troubleshooting; Collaborating with technical support staff to identify and resolve software bugs or issues; Continuously updating the knowledge base and supporting documentation; Providing proactive support and guidance to colleagues to ensure optimal use of our products. Our vision for the future teammate: 3+ year student technical specialty or experience in a similar position for up to 1 year; The level of English is at the level of understanding technical documentation; You have knowledge of modern technologies on which the IT infrastructure is built (OSI, MS AD, DNS, HTTP(S), etc.); You have basic Windows and Linux system administration skills; Team player. Make a career with us! From our side, you can work with interesting tasks in an international company and a powerful team that is used to winning :)