Trainee/Intern Technical Support in bakotech

BAKOTECH is an international company, one of the leaders in the field of focused Value Added IT-distribution, providing professional "before" and "after" sales, marketing and technical support for partners and end customers. We offer products and solutions for IT infrastructure, systems security, database management and quality of service, network security, monitoring, access and user management, data protection, Saas, virtualization and network management, risk and compliance. What are the advantages of working with us? You will receive reliable mentoring and professional training that will help you in your daily development; Paid internship with the possibility of transitioning to a Junior position after six months; Hybrid full-time, office near the Beresteyska metro station; Official employment from the first working day; Modern and convenient technical support; Project for psychological support of employees; Medical insurance and life insurance after completing an internship; A bomb shelter equipped for comfortable work; Developed corporate life (interesting events, team building, BAKO merch, etc.). What to do: Provide first line technical support to colleagues offline, via email or chat; Diagnoses and resolves technical problems reported by colleagues in the form of tickets (Service Desk); Escalates complex issues to senior technical support staff as needed; Assists colleagues with installation , configuring and updating software; Documenting interactions with colleagues, technical solutions and troubleshooting steps; Collaborating with technical support staff to identify and resolve software errors or problems; Continuously updating the knowledge base and supporting documentation; Providing proactive support and guidance to colleagues , to ensure the optimal use of our products. Our vision of the future teammate: Student 3+ course of technical specialty or experience in a similar position up to 1 year; English level at the level of understanding technical documentation; Possess knowledge of modern technologies on which the IT infrastructure is built (OSI , MS AD, DNS, HTTP (S), etc.); You have basic Windows and Linux system administration skills; a team that is used to winning :)