Trainee/Intern Technical Support in bakotech

Trainee/Intern Technical Support Kyiv BAKOTECH is an international company, one of the leaders in the field of focused Value Added IT-distribution, which provides professional "before" and "after" sales, marketing and technical support for partners of key customers. We offer IT infrastructure pricing products, system security, database management and service quality, network security, monitoring, access and user management, data protection, Saas, network virtualization management, risk and compliance. What are the advantages of flag work? You will receive reliable mentoring and professional training that will help you in your daily development; Paid internship with the possibility of transition to a Junior position after six months; Hybrid full-time, office near the Beresteyska metro station; Official employment from the first working day; Modern and convenient technical support; Psychological support project for employees; Medical insurance and life insurance after the internship; A bomb shelter equipped for comfortable operation; Developed corporate life (interesting events, team building, BAKOmerch, etc.). What to do: Providing the first line of technical support to colleagues offline, by e-mail or in chat mode; Diagnosis and elimination of technical problems reported by colleagues in the form of tickets (Service Desk); Transferring the need for complex problems to senior technical support staff; Helping colleagues with the installation, configuration and updating of software; Documentation of interaction with colleagues, technical solutions and troubleshooting steps; Collaborate with technical support staff to identify and resolve software errors or issues; Constant updating of the knowledge base and supporting documentation; Providing proactive referral support to colleagues to ensure optimal use of our products. Our vision for the future teammate: Student of 3+ years of technical specialty or experience in a similar position up to 1 year; The level of English is equal to the understanding of technical documentation; You have knowledge of modern technologies used in IT infrastructure (OSI, MSAD, DNS, etc.); You have basic Windows and Linux system administration skills; Team player. Make a career together! On our side, you will be working with interesting tasks for an international company with a strong team that is used to winning :)