Tracing Specialist in Capita

What you'll be doing:

• performing all aspects of manual trace including manual and forensic.
• accurately conducting trace research using a multitude of databases to pro-actively locate our client's lost customers.
• assisting with death document orders (certificates and/or probates).
• conducting peer reviews of other members reports/findings to assure work is of the highest quality. ·
• liaising with the Project Leads/Team Leaders to ensure delegated projects are completed in accordance with scheduled timelines.
• be responsible for security of both the Company data and assets in line with the Capita Information Security. ·
• adheres to all requisite standards, guidelines and initiatives as outlined by senior management and the business as a whole.
• other duties as commensurate with the role as agreed with the line manager.

Skills you need to succeed:

• analytical with a keen eye for detail. Must be able to identify relevant information from a wealth of data held across a variety of sources.
• results-orientated with the ability to think creatively and laterally.
• ability to review the relevant information and formulate & implement an action plan that is unique and appropriate to that case.
• ability to maintain visibility of the projects end goals whilst investigating smaller elements of the case over an extended period of time.
• capable of summarising technical information in layperson terms and making convincing recommendations for future tracing actions.
• highly organised and able manage multiple tasks and/or projects concurrently.
• ability to self-motivate and work within a timeframe without close supervision or input from senior management.
• able to identify and overcome any obstacles that that may prevent targets being met or subjects being located.

Required Skills:

• Good written and verbal communication skills in English, at least High B2 or C1 Standard
• A strong customer focus
• Excellent attention to detail
• The ability to work well in teams
• A focused and self-motivated approach to work

Essential Experience:

• skilled in the use of core MS Office products, Word and Excel

What’s in it for you:

• Mental health helpline - a free platform for psychological, psychotherapeutic and coaching support
• An extra day off for voluntary activities close to your heart
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Opportunity to become one of the Internal Trainers
• A multinational environment with strong ties to UK business culture
• LuxMed medical healthcare and Generali group insurance
• Multisport Plus / Classic or MultiKafeteria benefit systems
• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)