Tier II Help Desk Support (Secret Clearance) in UniverCity Staffing

Job DescriptionTier II Help Desk Support (Secret Clearance)Work Location: Columbus, OH (Hybrid Schedule; 2-3 days in the office).Salary: $60K-$75K W2Clearance: Active Secret or higherCertification: Must have a Security + Certification.OverviewOur team is seeking a Secret or TS cleared Video Teleconference Operations Support Technician (VOC) Analyst to join our team.Job Description:The UDS Video Teleconference Operations Support Technician (VTOC) provides Tier II support to the Video Teleconference (VTC) systemsPrimary Responsibilities:Scheduling and managing local and remote AV/VTC events, to include scheduling of physical room space when required.Generate Tier 1-3 incident tickets in Service Now.Provide Closed Captioning Support for all Tier 1 VTC for the hearing-impaired community.Provide user education and training on VTC equipment and other basic hardware and software functions.Basic Qualifications:Active Secret or Top Secret Clearance.Experience or knowledge of Help Desk and Service Desk where you resolve tier 1 & some 2 issuesExcellent Troubleshooting Capabilities And Strong Communication Skills.Strong work ethic and attention to detailStrong time management skills and ability to work flexible schedules to meet job requirementsAbility to work independently on projects and/or tasksSecurity+ Show more Show less Должностной уровень Молодой специалист Тип занятости Полный рабочий день Должностные обязанности Информационные технологии Отрасли Услуги кадрового сопровождения