12 Blades is a conceptual establishment of a new format that combines a barbershop and a bar in a single space of service, style and atmosphere. We work with a focus on customer experience, high service standards and a strong brand. The facility has been operating for about a year and is at the stage of active development, systematization of processes and preparation for scaling.In this regard, we are looking for an Operations Director / Facility Manager who will take full responsibility for bus
12 Blades is a conceptual establishment of a new format that combines a barbershop and a bar in a single space of service, style and atmosphere. We work with a focus on customer experience, high service standards and a strong brand. The facility has been operating for about a year and is at the stage of active development, systematization of processes and preparation for scaling.
In this regard, we are looking for an Operations Director / Facility Manager who will take full responsibility for business management and development of 12 Blades in Odessa.
Instagram optimization and regulation of business processes.
Development and implementation of service standards, guest cards, communication scripts.Personnel management: coordination of the work of the senior barber, senior bartender and the team of the establishment.Control of the budget, costs, margin and financial indicators.Participation in marketing development of the brand, control of SMM and advertising activities.Organization of events, partner integrations and activities to increase brand recognition. Who we are looking for:
- Candidate with management experience in HoReCa, beauty industry or hotel business from 3 years.
- A person with systems thinking and experience building processes "from scratch".
- A specialist who understands service, customer experience and hospitality standards.
- A manager with experience in managing a team (10+ employees).
- Proactive and an initiative person who knows how to take responsibility and propose solutions.
What we offer:
- Work in stylish conceptual establishment in the center of Odessa.
- Full influence on management decisions and business development.
- Highly stable salary, which is paid twice a month.
- Work schedule: 5/2, plopen weekends, 8-hour work day.
- Opportunity for professional growth and participation in scaling the 12 Blades brand.
For details, contact: +380986047422 (Telegram | Viber)