Head of the technical support group in Grupa kompaniy Fokstrot, TOV

Our partner Foxteam Digital is looking for a head of the technical support group. Foxteam Digital is a professional IT service provider with 20 years of experience in the Ukrainian market, which has significant experience in drawing up effective IT strategies, developing highly loaded information systems, managing distributed IT infrastructure, implementing complex IT projects and construction of complex information security management systems. Among the regular customers are such nationally known companies as the Foxtrot trade network, the leading Ukrainian distributor Yug-Contrakt and others, which carry out their activities in the fields of logistics, solar energy, medicine production, construction and other industries of Ukraine and the countries of the European Union. We are waiting from you: Technical education or in the field of management, computer engineering, system administration Experience in the field of customer service in an IT company as a manager or equivalent Experience in any Service Desk system Knowledge of ITIL (basics) Ability to analyze and work on solving problem situations Skills work in a team and achieve set goals Excellent communication and leadership skills, the ability to effectively organize work processes and manage personnel High responsibility Duties of the position: Manage the department of technical support for users, planning work schedules, training and development of personnel Stationary and remote technical support of workplaces, ensuring high-quality and efficient customer serviceInteraction with customersDevelopment of competences of department employeesAnalysis and evaluation of the department's work efficiencyImproving technical support processes and toolsCoordination of cooperation with other company departments to effectively solve problemsFrom our side, we offer: Registration in the company's staff, or conclusion of a gig contractExperienced mature management and a friendly teamLegal support services for employeesCorporate discounts on goods in the shops of the Foxtrot and partners network Do you have experience and desire to apply your skills in a modern IT company? Do not hesitate and send us your resume! More details about the company can be found at the link https://www.foxteam.digital/