Telemarketing Lead in Gypsy

Who we are looking for:- 3+ years of experience in a Customer Support or Tele-Sales role, with at least 1 year in a Telemarketing/Head of Call Center or similar leadership position in the iGaming industry;- Technically savvy and analytical approach.- Exceptional proficiency in English (B2+).- Natural communicator with outstanding leadership, mentoring, and training skills.- Robust sales and negotiation abilities.- Positive, driven individual who thrives in fast-paced and dynamic settings.Your main tasks involve:- Set up the structure, strategy, and operations for the Telemarketing Department from scratch (call center).- Take full responsibility for establishing and hitting the team’s KPIs, ensuring consistent performance.- Develop and implement policies and procedures to streamline operations and boost efficiency.- Act as the primary mentor and trainer for telemarketing agents, fostering a culture of excellence.- Serve as the main support contact, providing ongoing assistance to team members.- Manage and organize the team’s schedules and rosters to optimize productivity.- Monitor client performance, aligning incentives with business goals and compliance requirements.We are attentive to your:- Vacation Time: To support your work-life balance, our company provides 24 calendar days of paid vacation annually, plus 2 additional business days off per quarter for your needs;- Health Leave: Your health is our priority. We provide sick leave on demand, ensuring you can take time off to recover as needed without any limits.- English Language Training: We believe in the importance of global communication. Our company offers language training programs to help you improve and refine your English language skills;- Co-Working Spaces: To foster collaboration and flexibility, we provide access to co-working spaces, allowing you to work in dynamic and inspiring environments;- Work Equipment: We equip you with the latest technology and tools necessary to perform your job efficiently and effectively;- Support in Difficult Times: We understand life can be unpredictable. Our company offers support and assistance during challenging life events;- Celebration of Joyful Occasions: We value the happiness of our employees. Our company celebrates major milestones and joyful occasions in your life, fostering a positive and supportive community.