TechOps Manager in Delasport

RESPONSIBILITIESAchieve and maintain the uptime and reliability targets as defined by specified Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for all services, including during deployments, across a calendar year Manage and lead the technical operations teams, promoting a culture of collaboration, innovation, and accountability Be accountable for the quality of service and performance; understand and incorporate future demands into capacity plans for all systems Ensure all releases to production comply with general requirements, including documentation, monitoring, backups, and high-availability setups Oversee release management processes, ensuring compliance with relevant regulatory bodies Act as a gatekeeper to the production environment, assuring that all releases are fully tested and quality assured Maintain services post-launch by measuring and monitoring availability, latency, and overall system health. Implement a regime for alerting Incident Management teams about service disruptions or degradation Ensure the reliability and timeliness of all daily operational activities, including technical support and incident response Take ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and conducting post-incident reviews. From post-incident reviews, thoroughly understand and report the root cause of any incidents, communicating these findings to management and affected clients, and ensuring the elimination of such issues Define, track, and report on key performance indicators (KPIs) related to system reliability, availability, and performance Take full responsibility for conducting and overseeing root cause analysis, ensuring that all aspects of an incident are thoroughly examined and addressed Develop and manage a robust on-call system for incident response, ensuring that team members are prepared and available to handle issues as they arise REQUIREMENTSAt least 7 years of experience in technical operations Proven track record in managing technical teams and complex IT operations Extensive experience in incident management, including post-incident review and root cause analysis In-depth knowledge of network operations, system reliability engineering, and incident management processes Familiarity with regulatory compliance and release management in a technical environment Willingness to be on-call and available to respond to critical incidents as needed Experience in developing and managing on-call systems for incident response Strong leadership and team management skills, with the ability to mentor, inspire, and lead diverse teams Excellent problem-solving and decision-making abilities, with a focus on strategic planning and operational excellence Effective communication skills, capable of articulating technical concepts to a non-technical audience Show more Show less Посадовий рівень Не застосовуєтьсI Type of employment Full time Job duties Engineering Industries Construction works