Technical Writer in Autodoc

AUTODOC is the largest and fastest growing auto parts e-commerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals — one team, one billion euros revenue. Catch the ride!Job Responsibilities:Policies Creation and Maintenance:Develop and maintain comprehensive policies and procedures to ensure compliance with industry standards, regulations and best practices.Collaborate with cross-functional teams to gather information and updates for policy documentation.Initialize the review process of existing policies to reflect changes in processes or regulations.Knowledge Base Management:Manage and update the IT-related knowledge to serve as a centralized repository for policies, procedures, and other relevant documentation.Ensure information is organized, easily accessible, and reflects the latest updates.Create detailed and user-friendly manuals and knowledge base (KB) articles for end-users and IT support.Collaborate with subject matter experts to gather technical information and ensure accuracy in documentation.Regularly update and improve existing manuals and KB articles based on feedback and process changes.Collaboration:Work closely with various teams, including IT Service Desk, Security, and People Operations to gather information and ensure accurate representation in the documentation.Collaborate with team members to enhance documentation processes and maintain a consistent style and format.Provide updates to employees on new or updated policies and procedures.Qualifications:Proven experience as a technical writer, with a focus on policy creation and documentation.IT-related Bachelor’s or Master’s degree.English — Upper/Fluent, Ukrainian — fluent.Good logic and communication skills.Strong attention to detail and excellent organizational skills.Ability to translate complex technical information into clear and concise documentation.Proficiency in using documentation tools (both M365 and GSuite tools), knowledge of JIRA/Confluence, Slack.Familiarity with industry standards and compliance requirementsWhat do we offer:Stable employment in the fast-growing international companyInternational career in a multicultural environment with lots of opportunities to growAnnual vacation of 28 calendar days and 1 additional day off on your birthdayHealth Insurance for access to various high-quality medical services (doctor visits, diagnostics, medical treatment)Mental Wellbeing Program — the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessionsOpportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coachingFree English and German language classesFlexible working hours and hybrid workReferral Program with attractive incentivesGym in the Odesa officeMilitary conscription reserve, AUTODOC is a resident of Dia City and has the status of «Critical Enterprise for Ukraine’s Economy»